Giant Eagle Raw Chicken Cuyahoga Falls Ohio

I bought the 8 piece fried chicken at this location.  When we were eating the thigh, it was red and raw.  We then checked the other pieces.  Out of 8, 6 were raw and inedible.  I contacted the store, and they told me chicken looks like this when it is fried.  Are they kidding.  I worked in food service.  This was raw chicken, and they didn't want to make it right.  They are out to make people sick.  How hard is it to use a thermometer and make sure the temp is within food safety range?  And what happened to customer service?