GLD My Score Unauthorized w/d from bank; unwilling to refund Unknown Tennessee

    I never authorized this company to withdraw $29.95/mo for their services. I'm disabled and live on a fixed income, I just can't afford it and I didn't need it. In addition to the debits, they caused me a $36 overdraft fee on a bank account I was closing.

    When I attempted to close the bogus account and get a refund of my money, I waited on a lengthy hold with music ever increasing in volume (is this a tactic to get people to hang up?)

    Then a very rude customer service rep comes on the line. He challenges me when I tell him I never signed up for the service.  "Did I want my credit scores?". "No" I say, I already have service through 2 other very reputable services (Experian and Transunion). He asks why I wanted my credit scores, was I trying to buy a house? why did I want my scores....NONE OF HIS BUSINESS! He tries to sell me on why I should keep it.  

    I tell him I don't want any schpiels, I just want a refund of my money. There was no effort to look at "my' account and offer a refund. In my experience, employees who are rude and uncooperative are meant to be deterrents to getting true "customer service". They make it impossible for resolution.

    I told the man that I was going to file complaints with BBB and CPS. He doesn't care. He wants to argue with me instead and demands that I be quiet and listen to him so he can state his case. 

    Very frustrating! This company owes me $60.90 for 2 mos "service" plus the $1.00 fee and the $36 overdraft fee charged by my bank. I want my $96.90 back!