Global Home USA Excessive Exaggeration, Cherry-picking causes of failure, incomplete investigation Nationwide

Global Home USA engages in tactics of exaggeration in their efforts to deny paying claims. My outdoor A/C compressor unit failed due to burn-out and Global Home USA (aka Warranty Global Group or WGG) denied the claim.

When the outdoor A/C compressor failed, three (3) A/C repair servicemen came out to the residence to examine the unit. The first vendor, OneHour A/C performed a series of 3 tests on the A/C compressor and determined that the A/C compressor was shorted-out/burned-out.

Within the A/C Unit inside the house, the transition insulation broken loose from the wall of the unit and covered the coil. Although the coil had corrosion, the transition insulation definitively covered the coil and reduced the air flow.

Global Home USA stated that the coil was rusted out and leaking. Furthermore although the transition insulation had covered the coil and blocked the air flow, the coil was still leaking and that was the cause of the burnout of the compressor. I was sent a letter stating that the coil was leaking. WGG stated that the corrosion of the coil caused blocking of air flow, and therefore the compressor failed.

Keep in mind that there is NO DIRECT connection or LINK between the compressor and the air flow. The compressor pumps the freon/coolant.

Furthermore, Global Home USA stated that the outside condenser unit was very rusted out.

1. NONE of three (3) invoices from all three servicesmen stated that the coil was leaking. One invoice stated that the coil was rusted out (Vendor for WGG), and one invoice stated coil had corrosion (Alpha 4 Real A/C and Heating). In fact the official report on file at WGG did not state leaking. Also the serviceman from ARS Rescue Rooter stated that he was NOT comfortable stating that the coil was rusted-out.
2. There was NOTHING wrong whatsoever with the OUTSIDE condensor unit other than the burnt-out compressor. There was no corrosion. The OUTSIDE condensor unit is designed to withstand the weather outside. WGG did more than exaggerate about the condensor being rusted-out. Their statement is an outright lie. Also, NONE of the three(3) invoices from the three (3) servicemen state that the outside condenser was rusted-out.
3. WGG states that their serviceman reported the above findings. However when I confronted Alpha 4 Real A/C & Heating on the matter, the aggressively denied the claims by WGG. Alpha 4 Real adamately states that the only information given to WGG is what is written on the invoice and they will NOT stand behind any other statements.
4. The vendor, OneHour, who performed the 3 tests on the compressor issued a statement that the reduction of air flow (notably the transition insulation) did NOT cause the failure of the compressor. Icing may have occurred. However the compressor failed due to old age or a power surge.

Global Home USA had engaged in excessive exaggeration and cherry-picking the cause of failure in their self-interests of denying the claim. Therefore a complaint has been filed with the Attorney General of the State of Texas.

I encourage all customers of Global Home USA, denied claims with tactics of exaggeration used in the denial of the claims, to file complaints with the Attorney General.