Global home usa Poor quality service you cannot count on Addison Texas

 A week ago I filed a claim to have my toilet looked at because it's backing up in my home. I have three children of which two are younger and they have to use that bathroom. This will be the 4th time I have filed a complaint with them for the same issue and each time I have to pay a $60. Deductible for the same issue which is a problem that I have because it's an existing ongoing problem. The second problem that I have is that when the complaint was filed no one was contacted to come out and service my toilet.

The third problem that I have is when I called back to see what the problem was and why haven't anyone shown up yet they told me that the person was never contacted. The for the problem that I have when they contacted another contracted 2 come out and I spoke to them explaining to them what the problem was they still would not allow the contractor to come out and fix my toilet because he told them that he wanted to do it the right way and see what the actual problem was so that he was not having to come back out here for the same issue again.

Here we are on Wednesday and a week later I'm not able to get my toilet fixed and this has been there reputation even since the first time that I filed a claim with them. Their service is poor and one lady told me that because I have a standard plan that they can't make anyone come out to fix my toilet even after the 24-hour alloted time had passed and the company was the reason I didn't have a plumber out not the actual contractor. I believe that as a standard plan customer I should still receive the standard services that is required and supposed to be given and they absolutely do not do that they don't care about their customers they don't care how your problem gets fixed.

I will never never ever do business with this company and if you are reading this I would suggest that you find another Home Warranty company as well. They are not reliable and they will make you wait weeks before they're even going to come out and service the issue or problem. Because this is the end of my contract with them I believe that they are waiting until the last day to handle my issue and say that my time has expired on the contract and they can't do any more work. I have had a problem with them from day one since I had this contract and I'm not going to renew it.