Global home USA The saga continues, an agreement with a supervisor and more stall tactics !! Addison Texas

 So my complaint goes on, funny how when I filed my first complaint with you, I received a phone call the next day from the supervisor of the company, who had been dodging me and evading all of my phone calls. When we spoke we had a long conversation about the criteria that was required by them in order to come to an agreement about my claim. I had asked specifically what they need from my contractor in order to satisfy the warranty companies contract. The evaporator coil (which was the part decided on) by Buster and I being the problem when in fact the entire AC unit was completely broken. Being a 23 year old system, there was numerous problems causing it to shut down. The compromise was $750.00 to replace that part. Which I asked for in writing and was told "NO" they don't do that. But a note would be put in the computer, stating that when we finished installing the new unit and they received the paperwork, I matter would be resolved. Not, when my contractor installed the unit in December (yes AC unit in December) because of all there stall tactics. Cold in December in Pennsylvania. So when I called again to follow up about my claim once again shouting and nonsense. All excuses as to why they couldn't accept the paperwork from my AC guy. When I specifically called before I paid half of what the AC costs, which was significantly more than amount promised, I was given instructions to get a break down of all the parts and costs including labor. $8,500 dollars worth. So again I satisfied the request of the "Buster" and had my contractor change the Paperwork to what was required. An invoice not a proposal. That was the issue. When everything they asked for was on the proposal. Also I included a copy of my manufacturer's warranty, as a show of good faith I did indeed have the unit replaced. Despite them. I never expected for them to pay the entire bill. Besides the maximum the plan says it would pay is $5,000. I don't believe they ever paid that much to a contract holder after having dealt with them. So now I wait again, until I call and no doubt get into an argument with "Buster" who I told , is obviously not a man of his word. Really , all this over $750.00 when I had to get a loan to replace the dang system. Please, please help me to finish my dealing with this horrible warranty company. I've spent so much time and aggravation on this matter, it's not fair ! I paid my premium , they didn't hesitate to take my money for over 3 years, so buck up.