Complaint Review: Global Warranty Group - Internet
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- Author Not Confirmed
- Global Warranty Group Internet USA
- Phone: 1-855-809-7794
- Web: www.wirelessprotectionprogram.com
- Category: Cellular Phone Companies
Global Warranty Group Horrible service, no replacement phone! internet
*UPDATE Employee: Customer Care at GWG
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Broke my phone 12/18/13, called in claim, paid extra to have it expedited 1-3 biz days. Ok great I will have it for Christmas!
Well here we are day 5 and they can;t tell me when my phone will be shipped. The answer I got was "well based on availablity" - Who sells insurance based on availability? When you call the claims department they are cluless. They are just there to take your claim. They were going to internally contact the Expedition department ( you can;t speak to them or email them) to give me a call back in 1-2 biz days. Call me where??? I have NO phone!! I told them I do not need a call back just the phone! They have a hold on our credit card. Please do your due diligence before buying this useless protection plan.
This report was posted on Ripoff Report on 12/26/2013 08:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/global-warranty-group/internet/global-warranty-group-horrible-service-no-replacement-phone-internetnbsp-1110509. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Customer Care at GWG
AUTHOR: Global Warranty Group - ()
SUBMITTED: Wednesday, February 26, 2014
Dear Mrs. V,
I am sorry for the issues you are experiencing with replacing your wireless device. Please email our Customer Care Department at customercare@globalwarrantygroup.com and we will work with you to resolve this issue as soon as we can. Please put "Answering website complaint" in the subject line so we can identify your email and resolve your complaint.
Global Warranty Group Customer Care.
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