Complaint Review: GNS - Arvada Colorado
- GNS 6452A Fig St. Arvada, Colorado U.S.A.
- Phone: 800-595-4670
- Web:
- Category: Weightloss Programs
GNS Global Nutrition You have to pay only shipping 4.95 for free pills and then after 20 days charge you $50.00. I called to tell them I haven't even opened the package but they said too bad they can't take them back anyway. Fine print is that you are suckered into paying 55.00 for a bottle of pills. What a scam, not very nice way to do business. Arvada Colorado
*UPDATE Employee: Company Response
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Ordered these pills and paid the 4.95 shipping. I got really sick and haven't even opened the package. When I get this threatening email saying they are going to put me into collection for failure to pay. I had no idea what this was so I called and they said that they kept trying to run my credit card for 49.95 because my "trial period" was over. I tried to explain that I would never have paid that much for a "free" bottle to try. But my "trial period" was over so I was pretty much screwed. Good ole manager Christina tried to give me a deal I pay 25.00 now and I won't go into collections. What ever I worked in Collections and I told her I would gladly ship the pills back they are unopened but this is how they scam you..... I told her to send me a bill because I cancelled the credit card and they would get no money from it. How ridiculous is this. What a scam, please no one fall for this. If you want to try a product go to a nutrition store and buy it. They set you up on an auto-ship and keep billing you. DO NOT fall for this. I have an unopened bottle of crap if anyone wants to try it. FREE....
Mlf70
Saint Louis, Missouri
U.S.A.
This report was posted on Ripoff Report on 11/13/2008 08:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/gns/arvada-colorado-80004/gns-global-nutrition-you-have-to-pay-only-shipping-495-for-free-pills-and-then-after-20-d-390796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Company Response
AUTHOR: Gns - (U.S.A.)
SUBMITTED: Thursday, June 25, 2009
The trial offer you ordered from explained that you would be offered the opportunity to try out our product for a period of time. If you decide that you are unsatisfied with the product during that trial you can return the unused portion within the trial period and not be billed a thing. If you are satisfied and opt to keep the product then you would be billed for them after the trial period ends. We also provide a total of 30 days from your date of purchase to return the unused portion more time then the advertised trial period. It appears that you were outside of your 30 day money back guarantee and we were unable to process payment for the trial bottles that were kept. After the 30 day money back guarantee period has passed we are unable to accept the order returned to us. All of this was explained on the order page in the terms and conditions, in the order confirmation page, order confirmation email, as well as on the order invoice. It appears that we offered to reduce the price to half the amount we normally charge for the product. We apologize if there was any misunderstanding of this offer. If you have any additional questions in regard to the offer you ordered from feel free to contact customer service at 1-800-595-4670.
Thank you,
Supervisor


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