Report: #944055

Complaint Review: Go Daddy

  • Submitted: Thu, September 20, 2012
  • Updated: Thu, September 20, 2012
  • Reported By: Highly Valued Customer — United States of America
  • Go Daddy
    14445 North Hayden Road #219, Scottsdale, AZ 85260
    Scottsdale, Arizona
    United States of America

Go Daddy Spoke with company reps about a billing issue. Was informed that a credit would be received from Billing Dept. Followed back up after the provided date from Go Daddy for the credit and now they change Scottsdale, Arizona

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Have a billing dispute with Go Daddy or Their billing rep informed me that I would received a credit regarding the issue. I have not received the credit and had put a date for follow up if the credit was not received. Spoke with 3-4 other reps and now a supervisor. He says the credit is against their billing policy. I am calling back to get the resolution I was provided by their previous rep. I have their name and date of our conversation, but this supervisor is not willing to issue the credit.

I have had to pay them 2 times for the exact same service in order to get our web domain out of GoDaddy purgatory.  The supervisor did give me another option for resolution and that is  These mythical people have no names and can only be contacted via e-mail.

Their customer service is poor at best in handling a problem with a customer. They put you on hold for endless time and cannot provide a resolution. They don't even have the authority to handle customer issues even at a supervisory level.

Its mind boggling that a GoDaddy can't follow what their reps informed a customer will happen with a credit. They make the customer jump through hoops and think this is acceptable customer service. I have to say I would not recommend GoDaddy as a domain registrar, hosting provided, web design provider, or other service provider.

Look at the other options and choose a company that will at least do what they say they will do for the customer! Its disgusting and revolting to work with a company that lies to its customers. We will be taking our other domains and service to another provider right away. I will update the report after speaking with the secretive, if they return my request for a phone call.


This report was posted on Ripoff Report on 09/20/2012 09:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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