Grant One Day Said that the sign up fee was $1.99. Took additional $94.89 out of my account UNAUTHORIZED for what they call a subscription fee. Internet Nationwide

I sined up for the Grant one day program kit for $1.99. Three days later I see an unauthorized bill for 13.94. I call Customer service and they say it was because I went to a sister site. I told them it was an unauthorized deduction and to take it off--- they did.

Three days later I see another Unathorized cahrge for $94.89 from GRNAT ONE.I called them again and this time they told me it was a subscription fee that was in the fine print. I told them I did not sign up for any subscription and that this was the 2nd UNAUTHORIZED debit form my account.

They told me they could not help me and that the only way to get a refund is by email to the billing department. I told them that is not how it went when they tried to steal money from me 3 days earlier. They would not budge and I had to email CSR Billing to demand a refund.

The CS Rep sent back a long winded email that my subscription was cancelled but that I had 88 days to check out the site. If I wanted a refund after the 88 days I could hit a link that he sent within the email for the refund. I emailed the CSR rep back and stated that I wanted the $94.89 immediately. I have emailed him three more times with no return email.

On top of it all, I have tried using the refund link he sent me and it asks for your email to start the process. I have put my email address in 5 times and it keeps telling me that they have no recrrd of my email address.

I have called back and have received no support.

Total scam!!

Matt
Boynton Beach, Florida
U.S.A.
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.