GREEN DOT/MONEY PAK NOT KNOWN I HAVE NOT RECIEVED A REFUND SINCE THE DATE OF PURCHASE 3-13, CONTACTED THE B.B.B. Internet

I purchased a green dot/money back card at wal mart, 3-1-13. At that time it had to be activated which could not be done first off there were just 12 digit numbers on the card instead of 16 such as a debit or credit card.  The activation code numbers the green dot toll free numbers could not recognize!!  I called the 800-473-3636 on the back of the card for a refund, this has been on going since that time,  the last time I talked to them, my info was given again & I would recieve my refund by 4-19-13, it would take 9-12 business days, from what? takes that long for postal mail to reach the state of OH from CA??? in what means  by pony express or carrier piegon?? I did file a complaint with the B.B.B. in the state of CA, hoping maybe they can get my refund for me.