Green Dot/Moneypak blocking refunds to prepaid cards California (Corporate Offices) Internet

 On 09/13/2014 I purcashed a $500 moneypak from CVS pharmacy to reload a prepaid card. I attempted to reload both my Higherone card and my emerald card, and moneypak refused to load either card. This is the message I recieved, "Green Dot reserves the right to deny the reloading of any card where Green Dot believes that excessive or unusual use of the MoneyPak is involved. This card can no longer be funded using the Green Dot MoneyPak. Funds loaded prior to this notification are available to you, but no additional funds may be loaded. We can process a refund for this MoneyPak."

When I called the customer support hotline, they refused to explain why my cards were blocked. While, they did initiate a refund, that I will have to wait 7 to 10 business days to recieve, I have no way to varify that I will actually recieve the refund. This is paramount to theft, and the fact that they blocked my cards has made me livid beyond belief! This is a horrible company and if I do not recieve my refund I have every intention on filing a criminal complaint, which is well within my rights to do. I recommend that no one ever use this company!