Greyhound Lines Inc. GLI reverse discrimination/incompatence/insulting/luggage loseres Dallas, Nationwide

 On 02-09-2015,i traveled from Greenville,SC--Tucson AZ.When i purchased my ticket i had two bag's that were checked as "special handling" placed under the bus.I paid extra for the second bag,the "special handling" tag's were placed on my bag's,so that i would not have to transfer the bag's myself from bus-bus at transfer point's along the route.At the very first transfer point,which was Atlanta,GA as i was boarding the bus i informed the baggage handler that my luggage was marked "special handling"and would he make sure they were put on the bus,to which his reply was"you get on the bus white boy and i will do my job"that is where the reverse discrimination came into play as i am a 58yr. old white man.At the very next layover,which was in Birmingham,Ala. i looked under the bus to make sure my luggage was under the bus,it wasnt,thats where the incompatence came into play.I then ask the driver why my luggage was not under the bus,to which he became very rude ,at which point i ask his name so i could file a complaint about my luggage and his attitude.The driver in questio told me "I gave my name at the start of my shift in Atlanta,and you should have remembered it"to which i replied "thats alright,i have all my route and bus numbers printed on my ticket and itinerary and i can get your name.I then went inside the Birmingham Ala.station and ask to speak with the Customer Service Rep.who i explained to what i was attempting to find out about my luggage and how did i flie a complaint.The Customer Service Rep.told me he had no information on how to file a complaint,and that since i was going to Tucson,Az.that my luggage would be there when i arrived.I wondered how that was going to be possible since i was already several hours ahead of my luggage.When i finally arrived at the Tucson,Az station the Customer Service Rep.there was helpful as far as filing a "lost bag claim" i thought at first.As it turns out he may not have filed the claim as he stated he did,since the claim dept.in Dallas,Tx now tells me they have no record of the claim being filed,although i have the original "pink"customer copy of the complaint.As the days went by,i went to the Tucson station everyday to check about my luggage,since no one ever answered the phone so i could inquire about the progress being made.Finally about a week later the Tucson station called to say my luggage had been found,only to get to the station and find out that only one of my bags had actually ben found.I am still missing an "expedition size"backpack,fully packed.To day is 05 -17 -2015 and i have still not had a word,or letter with a "case/tracking"number sent to either by USPS or e-mail.I have E-mailed and recieved several e-mails from several different "dept"employees saying that GLI hopes i will continue to use their bus line.I have made ALL the efforts to locate my luggage that GLI has said i had to do,and i will,this week be sending "ceterfied/registered letters with copies of ALL paperwork that i have to #1 Pres/CFO Dave Leach #2 Cheif Operations Officer Bill Blankenship,#3 VP Customer Experience Myron Watkins and we will see if they will do anything about this situation,if not there is always the US Dept of Justice,GA and AZ Attorney Generals offices,ACLU, ALL National and local news media investigative shows.Surely some one will take this lack of action on GLIs part as serious as i do.All I want is my luggage or my claim payment of 250.00 which i am entilted to.