Complaint Review: GSMMonster - Cedarhurst New York
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- Author Confirmed
- GSMMonster 430 Rockaway Turnpike Cedarhurst, New York U.S.A.
- Phone: 516-371-2922
- Web:
- Category: Miscellaneous Electronics
GSMMonster Sent a Used, Broken, Re-Packaged Bluetooth instead of brand new Plantronics I ordered Cedarhurst New York
*General Comment: GSM monster beware!!!!
*UPDATE Employee: another anonymous coward with a false report
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I ordered a brand new Plantronics Discovery 925 Bluetooth as advertised on the GSM MONSTER website.
They sent me a used, broken bluetooth that was repackaged in a T-Mobile bubble pack meant for another device. It was missing two of the three eartips and they made a copy of the user manual off the internet since the original user manual was also missing. I was stunned shocked and amazed that they actually had the nerve to send this and expect me to accept it.
I order things on the web all the time and I have NEVER been shipped a total piece of crap like was shipped to me by GSM MONSTER.
They are closed for two days so I could only send emails requesting replacement product ASAP. I will call on Monday.
Fouroh
Redwood City, California
U.S.A.
This report was posted on Ripoff Report on 04/08/2009 10:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/gsmmonster/cedarhurst-new-york-11516/gsmmonster-sent-a-used-broken-re-packaged-bluetooth-instead-of-brand-new-plantronics-i-o-442130. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 General Comment
GSM monster beware!!!!
AUTHOR: susieQ - (United States of America)
SUBMITTED: Thursday, May 26, 2011
the person who wrote this is an employee of GSMMonster, and secondly they do not ship hundreds of phones a day. they work out of a store that also sell used phones to locals as brand new. this is not some big business that we are taking about here. this is a small group of people who take joy in taking the money of those who work hard for it and telling them lies and not giving a crap about what happens next. P.S ALL THEIR HEADSETS ARE REFURBISHED!!!
#1 UPDATE Employee
another anonymous coward with a false report
AUTHOR: Yisgood - (U.S.A.)
SUBMITTED: Tuesday, May 26, 2009
I have been a customer of gsmmonster for years. Recently while chatting with the owners and mentioning I build web sites, I came in for a few hours to help them with their site. I am not in any way an owner or related to an owner or even a good friend of an owner. As the former owner of a non-related online business, it disturns me that people can make anonymous false allegations against a reputable firm.
The problem is that there are too many people loose on the net without adult supervision. They dont bother reading terms of sale and feel that whatever they believe they are due is owed them. When they lose, they file these false reports.
GSMMonster is part of a large company in business over ten years with 8 stores. They do thousands of dollars in business with hundreds of customers per day. There are only 3 complaints here. That is actually very low when taken into context.
I have seen how busy they are. They have to ship hundreds of items a day. When a defective item is returned, they ship a replacement. Sometimes it turns out later that the "defective" item was actually damaged by the customer but by then it is too late. They bear the loss.
They simply dont have the time to take some old junk, repackage it and copy the manual. This whole story is just ridiculous on its face. If they are sending the wrong item, why bother to copy the manual? This is just another liar who was unsuccessful in ripping them off. Either that or a competitor.
As I said, I have been a customer of theirs for years and still am.
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