GSMmonster This company is a complete SCAM! They sell defective phones! Cedarhurst New York

I have been a customer of gsmmonster for years. Recently while chatting with the owners and mentioning I build web sites, I came in for a few hours to help them with their site. I am not in any way an owner or related to an owner or even a good friend of an owner. As the former owner of a non-related online business, it disturns me that people can make anonymous false allegations against a reputable firm.

First, N1 Wireless is a competitor to GSMMonster. One of these reports claims they are the same company. Second, GSMMonster has never had a BBB seal of approval on their site. People think the BBB has a lot of power. As someone who has been burned online and called them I discovered it really doesnt mean much. Third, GSMMonster is under no investigation for selling stolen phones. This is a complete lie. They are still receiving phones from Blackberry and many other well known firms.

The problem is that there are too many people loose on the net without adult supervision. They dont bother reading terms of sale and feel that whatever they believe they are due is owed them. When they lose, they file these false reports.
GSMMonster is part of a large company in business over ten years with 8 stores. They do thousands of dollars in business with hundreds of customers per day. There are only 3 complaints here. That is actually very low when taken into context.
Their terms are clear. They do not refund - they only exchange. People buy expensive phones, then see them cheaper somewhere else and want to return their used ones. So they try to claim it was defective. Or they break them due to their own negligence and want the store to take it back. If there was a legitimate complaint, consumers have great protection under credit card laws and wouldnt have to resort to posting anonymous and obviously false complaints here.
As I said, I have been a customer of theirs for years and still am.

I have been a customer of gsmmonster for years. Recently while chatting with the owners and mentioning I build web sites, I came in for a few hours to help them with their site. I am not in any way an owner or related to an owner or even a good friend of an owner. As the former owner of a non-related online business, it disturns me that people can make anonymous false allegations against a reputable firm.

First, N1 Wireless is a competitor to GSMMonster. One of these reports claims they are the same company. Second, GSMMonster has never had a BBB seal of approval on their site. People think the BBB has a lot of power. As someone who has been burned online and called them I discovered it really doesnt mean much. Third, GSMMonster is under no investigation for selling stolen phones. This is a complete lie. They are still receiving phones from Blackberry and many other well known firms.

The problem is that there are too many people loose on the net without adult supervision. They dont bother reading terms of sale and feel that whatever they believe they are due is owed them. When they lose, they file these false reports.
GSMMonster is part of a large company in business over ten years with 8 stores. They do thousands of dollars in business with hundreds of customers per day. There are only 3 complaints here. That is actually very low when taken into context.
Their terms are clear. They do not refund - they only exchange. People buy expensive phones, then see them cheaper somewhere else and want to return their used ones. So they try to claim it was defective. Or they break them due to their own negligence and want the store to take it back. If there was a legitimate complaint, consumers have great protection under credit card laws and wouldnt have to resort to posting anonymous and obviously false complaints here.
As I said, I have been a customer of theirs for years and still am.

I have been a customer of gsmmonster for years. Recently while chatting with the owners and mentioning I build web sites, I came in for a few hours to help them with their site. I am not in any way an owner or related to an owner or even a good friend of an owner. As the former owner of a non-related online business, it disturns me that people can make anonymous false allegations against a reputable firm.

First, N1 Wireless is a competitor to GSMMonster. One of these reports claims they are the same company. Second, GSMMonster has never had a BBB seal of approval on their site. People think the BBB has a lot of power. As someone who has been burned online and called them I discovered it really doesnt mean much. Third, GSMMonster is under no investigation for selling stolen phones. This is a complete lie. They are still receiving phones from Blackberry and many other well known firms.

The problem is that there are too many people loose on the net without adult supervision. They dont bother reading terms of sale and feel that whatever they believe they are due is owed them. When they lose, they file these false reports.
GSMMonster is part of a large company in business over ten years with 8 stores. They do thousands of dollars in business with hundreds of customers per day. There are only 3 complaints here. That is actually very low when taken into context.
Their terms are clear. They do not refund - they only exchange. People buy expensive phones, then see them cheaper somewhere else and want to return their used ones. So they try to claim it was defective. Or they break them due to their own negligence and want the store to take it back. If there was a legitimate complaint, consumers have great protection under credit card laws and wouldnt have to resort to posting anonymous and obviously false complaints here.
As I said, I have been a customer of theirs for years and still am.

I have been a customer of gsmmonster for years. Recently while chatting with the owners and mentioning I build web sites, I came in for a few hours to help them with their site. I am not in any way an owner or related to an owner or even a good friend of an owner. As the former owner of a non-related online business, it disturns me that people can make anonymous false allegations against a reputable firm.

First, N1 Wireless is a competitor to GSMMonster. One of these reports claims they are the same company. Second, GSMMonster has never had a BBB seal of approval on their site. People think the BBB has a lot of power. As someone who has been burned online and called them I discovered it really doesnt mean much. Third, GSMMonster is under no investigation for selling stolen phones. This is a complete lie. They are still receiving phones from Blackberry and many other well known firms.

The problem is that there are too many people loose on the net without adult supervision. They dont bother reading terms of sale and feel that whatever they believe they are due is owed them. When they lose, they file these false reports.
GSMMonster is part of a large company in business over ten years with 8 stores. They do thousands of dollars in business with hundreds of customers per day. There are only 3 complaints here. That is actually very low when taken into context.
Their terms are clear. They do not refund - they only exchange. People buy expensive phones, then see them cheaper somewhere else and want to return their used ones. So they try to claim it was defective. Or they break them due to their own negligence and want the store to take it back. If there was a legitimate complaint, consumers have great protection under credit card laws and wouldnt have to resort to posting anonymous and obviously false complaints here.
As I said, I have been a customer of theirs for years and still am.

I received an update from RIM and indeed, my Bold was stolen!

Hello Carol,

Thank you for contacting BlackBerry Customer Support. We received an email stating that you wish to have an update on your current situation.

The BlackBerry smartphone associated with the PIN you have supplied has been reported as stolen. Research In Motion has permanently disabled all data service to this BlackBerry smartphone. RIM suggests that you contact the person or company you purchased this BlackBerry smartphone from for any recourse.

_____________________________________________________________

These guys are total scumbag crooks! I know I'll never see my money again, but I did receive a charge back from my bank.