Guaranteed Rate Eight months, $15,000 spent, paperwork resubmited 3 or 4 times, lost our paperwork etc. Scottsdale Arizona

After submitting to Lending Tree we selected Guaranteed Rate to procure a loan for our home. At first all was well but then the "buts" started. They would make us resubmit the same paperwork multiple times calling the reason something different each time. Our loan officer stopped calling us and I had to call the main company multiple times to get a new loan officer. They lost all of our information and we had to resubmit again.

We had to pay off $12,000 of credit card debt that was under my name only to have them say Oh we need to take you off the loan to make it work. The process took so long that the appraisal that I paid for expired and we had to pay for another. The second appraisal was $50,000 lower that the last one and that was the final straw. I could not come up with a fix for that. I purchased the house in 2011 for $285,000 and sunk $150,000 in renovations only to have them say 3 years later it was only worth $300,000. There is much much more to this but I would go on and on.