Gunbroker.com S&T Tech, LLC gbhinc.com Scam covered in BS covered by denial followed by more BS and finally refusal to work with BBB Kennesaw Georgia

9/11/2013 7:25:00 PM
Chris xxxxxx

That's swell.... Can you please show some kind of verification to me (and the BBB) that those supposed emails were indeed sent? That is EXACTLY what I had previously requested from you via the BBB, but it must have been lost in the English to English translation. Oh yeah..... (Look....I've run networks ans email systems in previous lives. You will be LONG in waiting for them to get you what I'm asking for. (If at all) So either send me the proof the the emails were sent ( with FULL headers...yes I CAN translate them) or simply drop the bullshit, drop the bullshit excuses for the fees and let me simply pay the fees that are ACTUALLY due (as in the $5.50) and be done with this. I WILL not drop this... Your call....

9/11/2013 2:05:10 PM
GBSupport1015

We have responded to the BBB complaint.

All we can do is verify that the emails are sent out, there is no way for us to verify if you receive them.

9/10/2013 3:44:20 PM
Chris xxxxxx

Well hopefully you can explain it in the same condescending manor as you did on this reply and simply forward on to the BBB to include in their case.... You CAN explain to me why I DID NOT RECEIVE any email or correspondence of any kind regarding an NSF or incorrect payment of any kind at all. Once AGAIN I have gone through my email archives and do not see anything from you, my bank OR my credit card> Please explain that to me....(and use small words because your intellect is intimidating me) Oh, my apologies

9/9/2013 9:38:00 AM
GBSupport1015

Sir, I'm not how else you would like us to explain it. We attempted to charge your payment methods on file, the payments failed. Like most companies we do charge you a fee when your payment is returned to us by your bank as NSF. An automated email is sent out when the payment is returned just as one is sent out when your credit card declines.

9/5/2013 1:30:25 PM
Chris xxxxxx

Please see my NEW Issue since you'd closed my account and was not able to get here through "My Account".

9/2/2013 9:46:55 AM
Chris xxxxxx

SO am I being ignored and blown off or is someone actually looking into this?

8/29/2013 6:03:07 PM
Chris xxxxxx

So what...if I call you on your screwed up system I don't get a reply? Please send me the contact info for your corporate office ASAP. (Better that you send it than I dig and find it....)

8/28/2013 5:20:39 PM
Chris xxxxxx

AGAIN....How am I supposed to get that information from an email titled "Bank Account Payment Submitted"?!?!?! Every single other site/place that I deal with sends a CLEAR email stating that there was a problem with the payment. Is that too much to ask? When you get 150+ emails a day, you tend to rely on the subject which in your case is 100% useless.

8/28/2013 5:06:23 PM
GBSupport1012

On your statement where it reads ACH Chargeback.

8/28/2013 5:02:39 PM
Chris xxxxxx

What statement exactly was this explained on? (No need to YELL BOUNCED again) Don't you think maybe some sort of VERIFIED contact should have been made after the first or even second BOUNCE?! Hell, the only emails I even see for this are titled "Credit card authorization failed" (which by the way is NOT a BOUNCE) followed the following day by "Bank Account Payment Submitted". So where in there am I supposed to infer that my payment was bouncing? Please explain that to me....preferably without the rude, pompous YELLING...

8/28/2013 3:55:59 PM
GBSupport1012

You agreed to the $2 fee on multiple pages. Please seehttp://www.gunbroker.com/Support/SupportFAQView.aspx?faqid=1252

So that plus the final value fee for item 337878113 was charged to your Checking account on 5/28. It BOUNCED. So that $5.25 plus $12 service fee was charged to your account on 6/26. It BOUNCED again. So that $17.25 plus another $12 service fee was charged to your account on 8/25. It is all on your statement.

8/28/2013 3:47:51 PM
Chris xxxxxx

And that $2.00 fee is questionable itself.

8/28/2013 3:45:19 PM
Chris xxxxxx

I already looked there and they tell me NOTHING about what I am being billed for. The only valid charges I see are: 04/19/2013 Identity Verification - Extended $2.00 04/22/2013 Final Value Fee for Item Number 337878113 $3.25

8/28/2013 3:40:20 PM
GBSupport1012

You may view your itemized statements at

https://www.gunbroker.com/MySite/MyAccount/UserAccounting.aspx

You must select the statement in the top box that you want and hit the View Statement Button....

You may also watch a short video showing you how to read your statement here.....

http://www.gunbroker.com/Support/SupportFAQView.aspx?faqid=1258

8/28/2013 3:29:42 PM
Chris xxxxxx

My July payment for WHAT?

8/27/2013 3:25:49 PM
GBSupport1012

Your July payment Bounced

8/27/2013 3:06:44 PM
Chris xxxxxx

I do not understand why my account is being billed for $29.25. I have not been active on your site in some time.