HAAN Cost me $65.43+ in shipping and handling to discover they falsely advertised their product New Berlin Wisconsin

I ordered two HAAN Steam "Cleaning" Floor "Sanitizers," plus two short handles and trays and two extra pads, from the infomercial phone number. I got them to sanitize my daughter's and my houses for the coming new baby and current family allergies.

I followed all the instructions, but found the machine very hard to push, time consuming, and it would not reach under the kitchen cabinet. Mostly, when I wiped my hand across the linoleum floor, that I had gone over at least four times, my fingers came up black.

So, I tried it on my hardwood floor. I got the same results. My son-in-law tried it on their new tile floor. He also found it hard to push and very slow.

I don't believe the floors could be sanitized if they weren't even clean. I didn't see any point in even trying to sanitize mattresses or carpets with that machine.

The HAAN advertisement claimed ease in cleaning and sanitizing floors, counters, mattresses, and carpets. That just is not true. It also claimed the pad could be washed in the washing machine. It can, but it won't get it clean.

Also, they did not send one of the short handle and tray sets I ordered.

I have yet to see if they will refund the purchase amount, as guaranteed. I asked for my $65.43 in shipping and handling to also be returned since the problem was false advertising, not just dislike. They called me and said they could not do that. So, I am trying to inform other consumers not to buy the HAAN floor steamer. I still would like my $65.43, at least, refunded.

Sam
Valparaiso, Indiana
U.S.A.