Harris Digital Publishing Group ripoff. Non-Delivery of product, No 800# for HELP, No online HELP Nationwide

www.harisdigitalpublishing.com has Net Detective, as one of a few other sublet services. It is possible you may be emailing the incorrect department. If not, here is some refund related information.

The address for Net Detective is: 1392 S Woodland Blvd., Deland, FL, 32720, phone: 1-800-853-9773, FAX: 1-386-736-3882. I believe at least one of the numbers posted in your Report, does not match.

The Principal/Owner is: Mr. John Stanely, Phone: 1-386-736-3881, FAX: 1-386-736-3882, with only one digit difference. These may not be toll free, but you might have a better chance of getting through, with regular phone numbers.

Just for an expample of the full corporate span, here are possibly all web sites of the Harris Digital Publishing umbrella: http://www.harisdigitalpublishing.com, www.2checkout.com/cgi-bin,sbuyers/purchase2.2c, www.jeanharris.com. Each one may serve a specific purpose, and might handle specific complaints. The email you might already have: customersupport@customercaredotcom.com They also have Net Detective for Geneology, but not posted at the onlineBBB: http://www.orlando.bbb.org

There are an estimated 15 other different names for this corporation. Your technical and billing contact is: Mr. Scott Adams, email: scott@jeanharris.com, address and phone are the same as previously mentioned. Hos phone is the same as Mr. John Stanely's. These are probably not direct lines to the individuals.

If you return to the 2checkout-site, there is a troubleshooting section, when you access help. It doesn't come up right away, but just access the help section. In troubleshooting options, your problem is addressed. There are specific applications to correct the problem

Well, hope it works out.