Complaint Review: Haynes Furniture Company - Virginia Beach Virginia
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- Author Confirmed
- Haynes Furniture Company Virginia Beach Blvd. Virginia Beach, Virginia U.S.A.
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- Category: Furniture & Furnishings
Haynes Furniture Company ripoff Warranty on Furniture is a complete scam Virginia Beach Virginia
*Author of original report: so what you are saying is that i can wipe it up.
*Consumer Suggestion: warranty is in fact valid
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Purchased Furniture from haynes approx. 4-5 months ago. They offered a stain protection warranty on my microfiber sectional with free cleaning for any damages that occur. Well, one of my cats puked on my sofa so i called in on the warranty. They redirected me to Stainsafe which is the company who cleans the furniture. Stainsafe told me to take pictures of the damage, and email the pictures with copies of my paperwork to their email address they provided me with. After that the claim would be processed within 5-10 days, and within a month a technician would be available to come out to fix it! ONE WHOLE MONTH! I told her that i couldn't wait that long, that it needed to be cleaned within a reasonable amount of time! They gave me the usual run around of how busy they are and that i would have to wait a month to have it cleaned! I paid 200 for a warranty that is basically useless. If i clean the furninture myself it will void my warranty. What is the point of my warranty to begin with!
Joseph
Virginia Beach, Virginia
U.S.A.
This report was posted on Ripoff Report on 01/10/2007 02:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/haynes-furniture-company/virginia-beach-virginia-23456/haynes-furniture-company-ripoff-warranty-on-furniture-is-a-complete-scam-virginia-beach-vi-229786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
so what you are saying is that i can wipe it up.
AUTHOR: Joseph - (U.S.A.)
SUBMITTED: Saturday, January 27, 2007
Yeah i know that i can wipe it up, but it is vomit, stomach acids leave a stain that you need a solvent to clean up. I wasn't going to wait a month for someone to come out there and clean up my sofa. And if it takes them that long get out there and clean it, i wonder how long it would take for them to reupholster it? The amount of problems i've had with Haynes just on delivering my furniture alone was enough to guarantee I will never buy furniture from them again.
#1 Consumer Suggestion
warranty is in fact valid
AUTHOR: Shane - (U.S.A.)
SUBMITTED: Friday, January 26, 2007
I have the same warranty. They do not say you cannot clean the furniture, just not to have any solvent or solution applied by yourself or another company. They ARE busy and itis a wonderful warranty that I have used when my dog had an accident by the furniture and soiled it. Yes I wiped it up and they cleaned it completely. They even offered to reupohlster the furniture completely but I said it was uncalled for. They wold have done it free of charge!
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