Complaint Review: Healthy Back Institute - Burlington Vermont
- Healthy Back Institute 431 Pine Street Suite 312 Burlington, Vermont United States of America
- Phone:
- Web: www.losethebackpain.com
- Category: Misc. Health Specialists
Healthy Back Institute Lose the Back Pain Problem with money back guarantee Burlington, Vermont
*Consumer Comment: Buyer beware of homeopathic medicine!
*UPDATE Employee: Rub-on-Relief
*Author of original report: Healthy back comes through
*UPDATE Employee: Rub on Relief
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I tried the rub on relief. Despite the marvelous claims and testimonials, it did not touch my sciatica so I returned the tube for my money back. I followed the return instructions and waited a couple of weeks for the credit. When it didn't appear, I called and was told I was credited the day before. I checked my account a few times after that and still no credit. I called again and was told that the manager would be consulted and she would get back to me. That has yet to happen.
Additionally, my sciatica actually worsened with the exercises.
I must admit that they come across as sincere, the website is very professionally done, and the testimonials are impressive but if you're going to give a money-back guarantee, stand behind it.
This report was posted on Ripoff Report on 12/13/2011 06:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/healthy-back-institute/burlington-vermont-05401/healthy-back-institute-lose-the-back-pain-problem-with-money-back-guarantee-burlington-ve-808585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Comment
Buyer beware of homeopathic medicine!
AUTHOR: Inspector - (USA)
SUBMITTED: Wednesday, December 21, 2011
Do not accept any offers except the return of your money. Do a little research on homeopathic medicine and you will see what a complete rip off it is. They claim that "Little is better" so the ingredients are so diluted they cannot possibly be effective. Most of the time the effect is psychological.
BEWARE this type of medications. They don't work.

#3 UPDATE Employee
Rub-on-Relief
AUTHOR: Eva - (USA)
SUBMITTED: Monday, December 19, 2011
Hi there,
Thank you so much for your update!
I will look into the refund process and see what we can improve.
Thanks again!
Regards,
Eva Klein

#2 Author of original report
Healthy back comes through
AUTHOR: Tired of false guarantees - (United States of America)
SUBMITTED: Monday, December 19, 2011
I called a third time and did receive my refund for the rub-on-relief.
I like the owners and their enthusiasm for what they do. I believe in their sincerity to help people. The program just didn't work for me. I hope this serves as an impetus to fix the disconnect in the refund process.

#1 UPDATE Employee
Rub on Relief
AUTHOR: Eva - (USA)
SUBMITTED: Tuesday, December 13, 2011
Hi there,
My name is Eva and I work for The Healthy Back Institute. I sincerely apologize that your refund has not been processed.
In order for me to be able to assist on this complaint please provide me with first and last name so I can locate you in my data base.
Regards,
Eva Klein


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