Herbal Smoke Shop - Global Life Enhancements Ripoff No Response to Emails LEGAL SUIT LAWSUIT Galloway New Jersey

I ordered from their website, and then found this ripoff report a day later. I sent about 4 angry e-mails before they called me and threatened to sic their lawyer on me for mailing them "threats." But...they did give me my money back. A total of about 9 days after I first ordered.

Well folks I am here to report that I was able to obtain a full refund for my associate. Derek agreed to send out a refund and about a week later my associate had the money order in their hands.

I have been keeping up on the other cases posted on this site concerning Herbal Smoke Shop, and I have began to notice some suspicious posts. I am an impartial 3rd party, and I would simply like to share MY experience.

First of all, I cannot attest to the quality of the product that Herbal Smoke Shop sells. Neither my associate nor myself ever actually obtained or ingested the products sold by HSS.

I can, however, document that my associate did send numerous emails to the HSS customer support email link on the website. The only response received was an obviously automated reply telling the customer that the product would arrive soon. There was never any real communication or response to my associate's emails.

After being basically ignored for nearly 4 months, my associate requested my services in the matter. I searched RipOffReport.com and immediately found several reports about Herbal Smoke Shop. Before I posted on the site, I first emailed ALL of the email addresses that Derek had supplied in his responses to other customers. I RECEIVED NO RESPONSE TO ANY OF MY EMAILS.

I then posted on Ripoffreport.com and got a speedy reply from Derek telling me his email addresses (which I had already tried). Well I went ahead and emailed the same addresses with the SAME EXACT COPIES of the email that I had sent just weeks earlier, and (suprise) I got a response from Derek.

It is my opinion that Derek only responds to posts on this website, and basically ignores all other complaints. I base this on the numerous emails sent by my associate as well as myself, that went unanswered until I posted on Ripoffreport.com.

Even after I was contacted by Derek, his responses were often fairly short and unprofessional. Many times I waited weeks for a response to my emails, it all seemed a bit sketchy to me.

In any event, I was finally promised a full refund and my associate did receive it in a timely fashion.

I will say that I am unimpressed with HSS's customer service. It took me three months to obtain a refund for a fairly petty amount of money. Furthermore, I am very concerned about the fact that for 4 months both mine and my associate's emails were completely ignored.

I will finish by reminding everybody that I did obtain a refund, so I suppose that if you are really willing to keep your cool with these guys they will eventually help you out. Customer service really needs some improvement in my opinion. In any event, Derek, I appreciate your cooperation in this matter.

Regards,

Having looked over numerous threads concerning Global Life/Herbal Smoke Shop and noting how viscious the complaints are, I can't help but wonder why my first order from them went so smoothly. I ordered on 4/6...rec'd product on 4/10... and I'm very happy with my order..it exceeded my expectations.

I've also noticed that the company responds to EVERY negative inquiry on this board, only to get snide responses posted here in return...and now I can't help but wonder if ANY of the complaints aganst them are even warranted.

To be perfectly blunt, I suspect there's some deliberate slander going on.

And NO, I don't have a vested interest...I'm just a satisfied customer that can't beleive what he's reading here.

As always, anyone who actually has a problem is free to call us, during business hours at 1-866-437-2748, or email me direct at derek@herbalsmokeshops.com, or globallifesupport@gmail.com. All of the text on this website is simply non-sense. If anyone Actually has a problem with an order, all they have to do is contact us and we are happy to help you. These "lets get a lawsuit together " messages do not enable me to help you, since they do not contain any names or order info I would need to assist you. Yes there are 4 bbb complaints in the last 12 months, OUT OF OVER 50,000 ORDERS. 4 in 50,000. FOUR IN FIFTY THOUSAND. And any of those customers WHO ACTUALLY CONTACTED US, have been helped. If there is ANY customer who has a problem with ANY SHIPMENT OR ORDER FROM US, ALL THEY NEED TO DO IS CONTACT ME DIRECT. My contact info is above. We are in the office mon-fri 9am to 4pm EASTERN TIME. Messages which do not contain any info other than "MR X", etc DO NOT ENABLE ME TO HELP YOU IN ANY WAY SHAPE OR FORM. Obviously it would take us LESS TIME to assist you, than respond on this ridiculous "COMPLAINT FORUM" but CAN NOT DO SO unless we actually have your info. Keeping in mind, we are an ONLINE COMPANY and all of our sales REQUIRE SHIPPING, and out of 50,000 shipments, it is 100% A DEFINITE that there will be some lost packages. IF YOU CONTACT US, we will happily track/reship, EVEN IF THE address error was on the customers side.

Again: Our #, 1-866-437-2748, if you have a problem, we are obviously HAPPY TO HELP OR WE WOULD NOT BE RESPONDING ON THIS WEBSITE, SO CONTACT US RATHER THAN POST! I GUARANTEE YOU WILL be taken care of, BUT YOU HAVE TO ACTUALLY CONTACT US!

globallifesupport@gmail.com

Dear Fellow Readers,

You will all be happy to know that I am opening a full investigation into "Derek " as well as his possible alias "Joseph J. Rogers"!

Based on BBB Reports, phone records, phone numbers and corresponding addresses, I believe that "WE THE PEOPLE" can collectively dig up some information on Herbal Smoke Shop as well as its owner.

Anybody who wishes to help in this matter please post a response directly on this post. Any information will be helpful. I am investing my personal time as well as my own personal money into this investigation, thats how strongly I feel that this company has shady business practices.

I am personally irritated at the lack of response by our friend Derek to this post. As you can see by reading many posts on this site, Derek selectively replies to certain reports, apparently those who he feels he can push off with the old "just contact me" line. I am also disappointed at his ability to defend himself with an substantial credibility.

I have now taken this matter to some of my colleagues, who, after reviewing this site, are amazed at how blatantly our friend Derek seems to be portraying himself as some sort of scammer. We have come to a concensus that the only reason he is still in business is because this type of investigation requires money. Unfortunately most people do not have the time and money to spend on an investigation of this magnitutde.

I am waiting for Derek to come along and prove me wrong by simply making good on every single report on this site, including my associate's. It seems that somebody who allegedly has "millions of customers worldwide" would not mind possibly losing a few hundred bucks in refunds, if only for good PR.

Anywho, come show your support for THE CONSUMERS by posting on here. Thanks. I will be back with updates.

Jesse, I think you should just go forward with suing them. Hope this info proves to be helpful:

609-407-1400 is registered to H & H Enterprises

The address given when a reverse look-up on the number is done: (anywho.com)
6712 Washington Ave
Egg Harbor Township, NJ 08234

Address through the BBB:
PO Box 321
Somers Point, NJ 08244-032

Address through Corporate registry check:
227 HIGHLAND AVE
WESTMONT, NJ 08108-2613
Phone:856-858-3737
Yearly Sales: $5 to 10 million

I did a reverese address check using "Derek's" direct number (6094071400) and found that the address at 6712 Washington Ave Egg Harbor Ave belongs to a:
JOSEPH ROGERS
There is another phone number corrosponding to that address:
609-383-9009
I assume that is the phone that Derek/Joseph actually answers......
Maybe you can ask "Derek" why his "direct" phone number is registered under another name.


H&H Enterprises

According to BBB:
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 25
Number of complaints processed by the BBB in last 12 months: 4

Complaints Concerned
Advertising Issues: 3
Outcome of all complaints -
Company did not respond: 3

Sales Issues: 1
Outcome of the complaint -
Company did not respond: 1

Delivery Issues: 16
Outcome of all complaints -
Resolved: 5; Unresolved: 2; Company did not respond: 9

Refund or Exchange Issues: 2
Outcome of all complaints -
Company did not respond: 2

Credit or Billing Issues: 3
Outcome of all complaints -
Resolved: 2; Company did not respond: 1

Additional File Information

The Bureau has requested basic information from this company.
The Bureau has not received a response. Without this
information, the Bureau may not have current information
concerning such things as the company's management or its
nature of business.

Jesse, it looks like Derek/Joseph is a professional scammer, operating fraudulent businesses under a few different names/addresses/
phone numbers. I hope this information helps you somewhat, let us know what happens!

Jesse, I think you should just go forward with suing them. Hope this info proves to be helpful:

609-407-1400 is registered to H & H Enterprises

The address given when a reverse look-up on the number is done: (anywho.com)
6712 Washington Ave
Egg Harbor Township, NJ 08234

Address through the BBB:
PO Box 321
Somers Point, NJ 08244-032

Address through Corporate registry check:
227 HIGHLAND AVE
WESTMONT, NJ 08108-2613
Phone:856-858-3737
Yearly Sales: $5 to 10 million

I did a reverese address check using "Derek's" direct number (6094071400) and found that the address at 6712 Washington Ave Egg Harbor Ave belongs to a:
JOSEPH ROGERS
There is another phone number corrosponding to that address:
609-383-9009
I assume that is the phone that Derek/Joseph actually answers......
Maybe you can ask "Derek" why his "direct" phone number is registered under another name.


H&H Enterprises

According to BBB:
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 25
Number of complaints processed by the BBB in last 12 months: 4

Complaints Concerned
Advertising Issues: 3
Outcome of all complaints -
Company did not respond: 3

Sales Issues: 1
Outcome of the complaint -
Company did not respond: 1

Delivery Issues: 16
Outcome of all complaints -
Resolved: 5; Unresolved: 2; Company did not respond: 9

Refund or Exchange Issues: 2
Outcome of all complaints -
Company did not respond: 2

Credit or Billing Issues: 3
Outcome of all complaints -
Resolved: 2; Company did not respond: 1

Additional File Information

The Bureau has requested basic information from this company.
The Bureau has not received a response. Without this
information, the Bureau may not have current information
concerning such things as the company's management or its
nature of business.

Jesse, it looks like Derek/Joseph is a professional scammer, operating fraudulent businesses under a few different names/addresses/
phone numbers. I hope this information helps you somewhat, let us know what happens!

Jesse, I think you should just go forward with suing them. Hope this info proves to be helpful:

609-407-1400 is registered to H & H Enterprises

The address given when a reverse look-up on the number is done: (anywho.com)
6712 Washington Ave
Egg Harbor Township, NJ 08234

Address through the BBB:
PO Box 321
Somers Point, NJ 08244-032

Address through Corporate registry check:
227 HIGHLAND AVE
WESTMONT, NJ 08108-2613
Phone:856-858-3737
Yearly Sales: $5 to 10 million

I did a reverese address check using "Derek's" direct number (6094071400) and found that the address at 6712 Washington Ave Egg Harbor Ave belongs to a:
JOSEPH ROGERS
There is another phone number corrosponding to that address:
609-383-9009
I assume that is the phone that Derek/Joseph actually answers......
Maybe you can ask "Derek" why his "direct" phone number is registered under another name.


H&H Enterprises

According to BBB:
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 25
Number of complaints processed by the BBB in last 12 months: 4

Complaints Concerned
Advertising Issues: 3
Outcome of all complaints -
Company did not respond: 3

Sales Issues: 1
Outcome of the complaint -
Company did not respond: 1

Delivery Issues: 16
Outcome of all complaints -
Resolved: 5; Unresolved: 2; Company did not respond: 9

Refund or Exchange Issues: 2
Outcome of all complaints -
Company did not respond: 2

Credit or Billing Issues: 3
Outcome of all complaints -
Resolved: 2; Company did not respond: 1

Additional File Information

The Bureau has requested basic information from this company.
The Bureau has not received a response. Without this
information, the Bureau may not have current information
concerning such things as the company's management or its
nature of business.

Jesse, it looks like Derek/Joseph is a professional scammer, operating fraudulent businesses under a few different names/addresses/
phone numbers. I hope this information helps you somewhat, let us know what happens!

Jesse, I think you should just go forward with suing them. Hope this info proves to be helpful:

609-407-1400 is registered to H & H Enterprises

The address given when a reverse look-up on the number is done: (anywho.com)
6712 Washington Ave
Egg Harbor Township, NJ 08234

Address through the BBB:
PO Box 321
Somers Point, NJ 08244-032

Address through Corporate registry check:
227 HIGHLAND AVE
WESTMONT, NJ 08108-2613
Phone:856-858-3737
Yearly Sales: $5 to 10 million

I did a reverese address check using "Derek's" direct number (6094071400) and found that the address at 6712 Washington Ave Egg Harbor Ave belongs to a:
JOSEPH ROGERS
There is another phone number corrosponding to that address:
609-383-9009
I assume that is the phone that Derek/Joseph actually answers......
Maybe you can ask "Derek" why his "direct" phone number is registered under another name.


H&H Enterprises

According to BBB:
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).
Based on BBB files, this company has an unsatisfactory record with the Bureau due to unanswered complaint(s).

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 25
Number of complaints processed by the BBB in last 12 months: 4

Complaints Concerned
Advertising Issues: 3
Outcome of all complaints -
Company did not respond: 3

Sales Issues: 1
Outcome of the complaint -
Company did not respond: 1

Delivery Issues: 16
Outcome of all complaints -
Resolved: 5; Unresolved: 2; Company did not respond: 9

Refund or Exchange Issues: 2
Outcome of all complaints -
Company did not respond: 2

Credit or Billing Issues: 3
Outcome of all complaints -
Resolved: 2; Company did not respond: 1

Additional File Information

The Bureau has requested basic information from this company.
The Bureau has not received a response. Without this
information, the Bureau may not have current information
concerning such things as the company's management or its
nature of business.

Jesse, it looks like Derek/Joseph is a professional scammer, operating fraudulent businesses under a few different names/addresses/
phone numbers. I hope this information helps you somewhat, let us know what happens!

Derek, this is the exact type of response that I told you I would not accept. I already know your numerous email addresses and phone numbers, and have tried contacting you through all of them.

In terms of needing more specific information, ITS ALL RIGHT THERE IN THE SEVERAL EMAILS I HAVE SENT to your email addresses. I am not going to post personal information on this website. You have my emails, and you have my contact information. Look for an email titled "Dear Derek - Regards from a Professional".

Since you claim that you are not backed up with complaints at all, how could you have possibly missed my associate's dozen or more emails sent directly to you. Furthermore, how could you have then missed MY several emails that were sent mere days ago??? And what exactly is the problem with your phones down there in NJ???

How about this Derek. Just post a response with the general steps that one should take to get a refund from your company. That would save us all the hassle of dealing with these postings and rebuttals, and general lack of concern by Herbal Smoke Shop.

Take a look for my emails with the forementioned title. I sincerely hope that we can settle this matter very soon.

I have not heard from you. My email: derek@herbalsmokeshops.com, my 2nd email: globallifesupport@gmail.com, my 3rd email, sales@herbalsmokeshops.com. My direct # , 609-407-1400, my 2nd # 609-407-0005.

Obviously, MR X, I am happy to help you, however, WITH THE ONLY INFO I HAVE BEING "MR X" I am unable to communicate with you.

Please, if you would like me to help you, contact me.

My emails back to you may be getting caught in your spam filter, as if you have emailed me, I certainly have responded, as I do respond to all emails within 24 hrs. I am not backed up with any complaints, I simply do not know who you are, as I do not know how to identify mr. x.

Perhaps you can AT LEAST post YOUR CONTACT INFO on this board, so I can assist you. It would be much more efficient than bashing me, for trying to assist you.

Regards
derek
customer service manager
derek@herbalsmokeshops.com
globallifesupport@gmail.com