Hero Tabs Hero Health LLC Good luck on getting a refund! Internet

I have been trying to contact Hero Tabs (via phone and email) for 2 weeks since they charged my credit card 59.90.  (rather than shipping and handling only)  The wait is often longer than 1 hour.  I contacted Hero Tabs via email approx. 2 weeks ago.  This is the response I rec'd back:
Good morning,
 
Your information was sent to the customer service reps and they will process your cancellation of your account.  If refund/return instructions are followed as instructed the credit will be processed quickly.
Thank you for your email.
Advantis
 
That was on 1/11.  As of 1/18 I have heard nothing.  I called again today.  They now have an option on their phone system to a rep. call you back with in 24 hours.  We'll see if that really works.  Just want my 59.90 back.

DO NOT Place an order.