Report: #646249

Complaint Review: Hewlett Packard Company - Internet

  • Submitted:
  • Updated:
  • Reported By: Jeff — San Ramon California United States of America
  • Hewlett Packard Company
    3000 Hanover Street
    Internet
    United States of America

Hewlett Packard Company Bad computer product quality, worse customer service, Internet

*Consumer Comment: Bad Board on HP-DV6700-Pavillion notebook

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My HP Pavilion S3620F Slimline Desktop PC system crashed just 23 months after purchase. Online complaint forums show this type of crash is common - No video input. The system has a documented reoccurring defective part and should have been recalled but HP does not seem to be concerned about bad product quality.

Computer problem - Computer monitor would remain blank after turning on computer and system would appear to not boot up. Lights come on on the computer (main power button, green light within computer body) but monitor remains blank after initial monitor run through. Monitor, keyboard and mouse work with another computer. Boot up disks made when the computer was purchased do not help fix the problem as monitor remains blank.

100s of users on both the HP support forum and online complaint forums describe the same problem with the Slimline Desktop PC series, and most say it is probably a faulty motherboard. My system is less than two years old and this lack of reliability make it a lemon.

Several support forums imply a recall that expends the warranty for 12 months but I can not find any information about this. I called HP Total Care support phone on 9/28/2010, but was just told it would cost me $99 for any phone support (call reference #8043152948). The phone personal would not tell me if the warranty has been extended because of a recall as suggested on complaint forums and an HP support forum.

A new computer is a major consumer purchase, and the consumer should expect a reliable system free of defects that lasts for more than two years. In this case HP has made a low quality, unreliable computer system and then they do not support those computers for a reasonable amount of time relative to the purchase price when they are defective and parts fail.

PC Purchase location: Office Depot

Computer purchase date 10/24/2008

Computer crashed 9/16/2010

This report was posted on Ripoff Report on 09/30/2010 02:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hewlett-packard-company/internet/hewlett-packard-company-bad-computer-product-quality-worse-customer-service-internet-646249. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Bad Board on HP-DV6700-Pavillion notebook

AUTHOR: Lmora - (U.S.A.)

HEWLETT PACKARD- DV6700 SERIES IS DEFECTIVE!  It has a "BAD BOARD." I know because I had one and a week after I bought this shiny new computer that I thought I would have for a long time, crashed on me. When I called HP Tech support, they informed me that I had only 155 days left on the waranty. I told them that they were crazy because it was the first time I called tech support and I just bought this computer a week before calling Tech support. HP tech support, a very nice woman, told me that with her further investigation, that this "new" computer I bought was previously owned. I told her that was impossible because I bought this computer in Walmart. I went back to walmart and fought with them- the Manager said they do not sell "used" computers. I told him he was full of it! He gave me x-amount of dollars off this computer and I thought that with tech support I could make this computer last. I did a full system recovery and it was way better, but after a year, I had more problems with it. It finally crashed and took out all of the manager files- including-system bios and system recovery. I ended selling it for parts for dirt cheap. How I found out about the computer having a "BAD BOARD" was not through HP tech support, but from the "geek squad." The geek squad told me that even if this computer was fixed, the same thing will happen again. That is when I sold it for parts. BTW, WALMART DOES SELL USED COMPUTERS!

Lmora- Las Vegas

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