Home Warranty of America Not honoring contract, not paying justified and covered claim Carol Stream Illinois

We bought our home September 2017. This is our first summer in our home. We have Home Warranty of America for a home warranty company. We noticed our room was not cooling off and was the same temp as outside. We called the warranty company. They sent our a very nice guy from Artic Heating and Air. He said our ductwork was leaking and the duct that ran from the AC unit to our room needed to be replaced. He wrote up an invoice detailing what needed to be done and sent it to HWA. HWA called me and said they were denying my claim due to lack of general maintenance. They said we did not insulate our house. First of all, according to my policy, pre-existing conditions are covered under my policy, as we have the best policy they offer. Secondly, the insulation has nothing to do with leaking ducts and ducts that need to be replaced, and lastly, we actually do have a decent amount of insulation in our attic. I have contacted HWA and they are not responding and are refusing to pay. I am finding that they have numerous complaints with the Better Business Bureau, there has been news stories done on this company, and suits have been filed against them. I plan to do all I can to ensure they do not get away with ripping me off or anyone else for that matter. If you have the same warranty company and have been denied a legitimate claim, please email me at (((REDACTED)))@gmail.com. I am looking in to starting a class action lawsuit. HWA should not be allowed to get away with this. There are hundreds, if not more, of us out there, who are being treated this way. It’s time to end this!!