Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1367736

Complaint Review: Honda of America - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Chase — Irving Texas USA
  • Author Not Confirmed What's this?
  • Why?
  • Honda of America Nationwide USA

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

 

Thinking of buying a Honda? Here's my experience:

We bought a brand spanking new 2015 Honda CRV. We followed every possible recommendation and let the official Honda dealership do all maintenance, oil changes, everything. The instant after the chintzy 30k bumper to bumper warranty, here comes nothing but +$1000 repairs.

Yesterday, the actuator went bad. The car is 1.3 years old, and has only 50,000 miles on it. Honda has a 60k power train warranty. Now ask yourself, should the actuator, the part of the car that delivers power to the vehicle, should that part be considered part of the power train? Nevermind that actuators aren't supposed to be going out, and that most actuators you can purchase yourself have lifetime warranties.

If you bought a brand new Honda, right off the showroom floor, your answer is a resounding no. The part of the car that delivers power, is not part of the power train.

The local dealerships want a range of anywhere from $1,300 to $1,700 to fix the actuator. I told them as long as I am consciously able to make decisions, I will never pay that much for an actuator.

So I call in to Honda of America. I talk to multiple people. The first one had an awful attitude and constantly interrupted me. The second one's favorite line was, I can document that and give you a case number. Here's the ins and outs of how Honda does their customers:

Because my wife, in a panic that her car wouldn't start, went to Autozone to have the battery tested and was told the battery was fine and the culprit was the actuator, Honda of America doesn't feel that is sufficient evidence that it is indeed the actuator, and they require that you go to an official Honda dealership and pay them $100 just to do a diagnosis. At that point it will go to a "case manager" who will respond, "in a couple business days" to tell you if they might help out with some of the repairs.

Let me break this down further.

After endlessly asking for clarification, the rep on the phone said that maybe, just maybe, Honda would pay for it, or a percentage, or nothing at all. This rep lead me to believe that best case scenario, Honda would pay 80% of the repairs. He completely refused to give any kind of percentage as to how what percentage of these types of cases can expect any relief whatsoever. Some simple math: 80% of a $1,700 repair, plus another out of pocket diagnosis of $100, is $440. Right now on autozone, you can buy an actuator, and install it yourself for $370.

So I asked the guy, very specifically, "human to human, forget about your policies and case numbers and all the other robotic BS, I'm asking you human to human if you feel like Honda's treatment of a new (and potentially recurring) customer here is satisfactory, considering that you're asking me to just give you $100 when we already know what the problem is, and then we're going to play roulette with whether Honda will fix the lemon it sold me."

His response, "yes that is our policy."

My response, "you realize that what you're doing is effectively ending any future relationships I will ever have with Honda, as my first and only experience with a Honda automobile has been wrought with expensive repairs and utter unreliability."

Rep, "I'm sorry you feel that way."

Let this completely inhuman response sink in for a second. He's sorry (not sorry, ya know, when people are truly sorry they try to make up for their infractions, not so here) that I feel like my one and only experience with Honda has been a nightmare. Yet he's not even willing to let me talk to this mysterious case manager to try to clarify the situation even in the slightest so that I can make an educated decision about what we need to do. Honda's solution is as follows:

We're going to give you a warranty that sucks. If anything happens, it's not covered by the warranty, but if you give us $100, we'll have a "case manager" give you a call, and any decisions thereof are completely on the whimsy of the mystical case manager that you can't ask straightforward questions to until you've wasted more of your time at a Honda dealership and paid us $100. So they want $100 before they'll even consider acting like humans, and no, acting like humans is not something they can promise either because, "that's not our policy."

And before you think, gee whiz Chase, this was probably just a one off bad actor, most of Honda would not do a person like that. I talked to multiple Honda dealerships, and multiple people on the phone at Honda who all say the same thing: I must play roulette with my own money, and Honda won't even tell me anything about anything unless I give them $100.

After relaying the entirety of this tale to the last person I spoke to on the customer (no longer) service (yes, this is what they call service) number on the phone, I asked, very pointedly, "do you, human to human, consider this to be the way that customers should be treated."

His answer, "Yes, that is our policy."

Choose wisely.

 

This report was posted on Ripoff Report on 04/14/2017 11:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/honda-of-america/nationwide/honda-of-america-a-model-of-unreliability-and-disgusting-treatment-of-customers-nationwid-1367736. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#4 Author of original report

Another Shill

AUTHOR: - ()

POSTED: Friday, April 14, 2017

 You're right. My expectation that a car last more than a year without having multiple episodes of $1000 plus repairs because of some garbage that's conveniently not covered under this ridiculous warranty for a supposedly reliable automobile is completely outrageous. Why don't you include your full name so that we can all see that you work for Honda?

Respond to this report!
What's this?

#3 Consumer Comment

Yes, there is a charge for that

AUTHOR: coast - (USA)

POSTED: Friday, April 14, 2017

Your dissatisfaction with the 30,000-mile manufacturer’s warranty is an indication of buyer’s remorse. A vehicle with one component failure in 50,000 miles is not a lemon.

Your expectation of free service on a vehicle that is 20,000 miles beyond the warranty period is outrageous and unreasonable. You do not deserve the same privileges as the customers that paid for an extended warranty.

The staff in the dealer’s service department expects a paycheck so they need to charge for an evaluation and estimate. They should not be expected to rely on someone else’s evaluation.

You stated that you don’t intend to pay for the repair so go to AutoZone, buy the $370 part and fix your car.

Respond to this report!
What's this?

#2 Author of original report

Shill from Honda Attempts to Excuse Behavior

AUTHOR: - ()

POSTED: Friday, April 14, 2017

 My wife drives a lot. That's why bought a supposedly reliable Honda. But you tell me. Between the lemon of a crv, the ridiculous service reps I spoke to, and these shills from Honda that pretend to be regular people, you don't feel I've been ripped off? You feel that this is all completely acceptable. If you sincerely feel like this is the height of consumer expectation that we can expect out of Honda, well that pretty much seals the deal on whether anyone should be a Honda customer doesn't it? It's also telling, as a pure shill, how you conveniently neglect the entirety of the point of this post, let me unpack it for you: all I wanted was a straightforward answer as to whether if I took it to Honda, and everything I said was true, if I could get some relief. Given that actuators are not supposed to he going bad at all, nevermind within a shade north of a year, I felt that it wasn't too big a chore to give me just a smidgen of clarity as to what I could expect to happen. Instead, they wanted to live in the land of blind trust, and raise your hand if you blindly trust faceless corporations with CEO's that you'll never meet and a bottom line only mentality. That's all I was asking. Clarity. Obviously you think consumer transparency is a bad thing. Which makes you what kind of person? Take all the time you need. The only possible way that you could think that the way I was treated is the common human standard would be it you are a paid shill for Honda. If you actually think that treating customers with legitimate issues in this way is acceptable, either you're on acid or you need to go take a look in a mirror and re examine your life.

Respond to this report!
What's this?

#1 Consumer Comment

Where is the RipOff?

AUTHOR: Robert - (USA)

POSTED: Friday, April 14, 2017

You bought a car with a specified warranty. If you had a problem with their "chintzy" 36K(not 30K) warranty then why did you buy the car? A warranty with any company is basically a document that says we expect the part to last for only a limited time, after that you are on your own.

You have driven about 14,000 miles OVER the original warranty and did not buy an Extended Warranty(or this would be a NON-ISSUE). If you get "technical" by your definition you could call just about everything in the car part of the "PowerTrain". But I can just about guarantee you that what they consider the PowerTrain is what EVERY OTHER manufacturer calls the Power Train. Yes, I expect your next update to say how you went to 10 other dealers of other manufactures and told them your horror story. Where they "Assured" you that they would cover it that they would take care of their customers. Yea and if you believed them, that and $2 would get me you a cup of coffee.

The biggest issue is that your posted facts are a direct contradiction to your assertion that this happened the "instant" your warranty expired. The amount you are OVER the warranty is more than the average person drives in a single year. Since you can't even get past the first paragraph without an exaggeration(at best) to outright lie(at worst) the rest of your "report" comes into question.

Right now on autozone, you can buy an actuator, and install it yourself for $370.
- So? I could cook a nice Steak dinner for under $10, or go to a restaurant where they do all of the work and pay them $50. So what's your point that they shouldn't charge you more than you can do it for yourself Yea..good luck with that.  If you were trying to make any other point then it is just more "fluff" that has nothing to do with your report.

As for the diagnosis. Sure the minimum wage lackey at Autozone may have enough smarts and know enough about cars where they are 100% right that it is the Actuator. Of course it could be something totally different, and what would you do IF you replaced the Actuator and it didn't fix the problem? Would you go back to Autozone and tell them that they were wrong and need to refund your money?

Now in closing let me say that since this only happened yesterday as you work through the "system" they MAY actually end up covering it and if they do...great.  But if they don't it is NOT a RipOff.

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now