Report: #1480302

Complaint Review: Hotels.com -

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Ripoff Report is Xcentric Ventures

Submitted: Wed, June 12, 2019
Updated: Fri, June 14, 2019
Reported By: Lost travelers in Bora Bora — Huntington Beach United States

Author Confirmed

Why?

Hotels.com United States

Phone:
Web: Hotels.com
Category: Reservation online websites, Hotel REservations

Hotels.com Delay canceling reservation

Name: Hotels.com
Address: PO Box 310, Tempe, Arizona, United States
Price range: $$$
Start: 2024-04-28

*Author of original report: Follow up

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For three days they used every excus they could find not to cancel a reservation....but when you have to pay there is no delay, they take your money as fast as you hit the button, good luck trying to get your money back....

This report was posted on Ripoff Report on 06/12/2019 03:55 PM and is a permanent record located here: https://www.ripoffreport.com/report/hotelsdotcom/delay-canceling-reservation-1480302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Follow up

AUTHOR: Lost in Bora Bora - (United States)

SUBMITTED: Thursday, June 13, 2019

POSTED: Thursday, June 13, 2019

They finally got their system up after three and half days of being down.....now it’s the night before our arrival, and of course the hotel will not consider a refund....sure wish we can find a good trial attorney...I’d imagine thousands of other people got caught in their system upgrade for the pay 3 and half days and In the same situation and are out thousands of dollars....this looks like a good class action lawsuit....

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