House of Beauty World Ignore requests to return a defective product  Internet

Order at your own risk!  This is the most frustrating company to deal with if you have a problem with your online order.  The hairdryer that House of Beauty World sent to me was defective.  The coils turned orange and started burning as soon as I plugged it in.  I sent an e-mail to the supervisor of customer service because no one seems to pick up the phone there.  I did not receive an e-mail in return but finally spoke to someone who said they would mail me a new hairdryer.  I waited 2 weeks and called again because I never received the replacement.  The person on the phone said it was never sent because they don't have another to replace it.  Nice of them to let me know.  I was waiting for a new one in the mail and they had no intentions of even sending it.  She said the person who told me they would send it would call me back.  No surprise that I never received a call back.

I called again and the third person I spoke to said I need to return the hairdryer to receive a refund.  She said she would e-mail a return label but never did.  I sent another e-mail to the supervisor explaining that the return label was never sent.  No response.  I tried calling several times a week for weeks.  I left messages for the supervisor to please return my calls, but he never had the courtesy to do so.  Eventually, their mailboxes always stated that they were filled and no one ever answered the phone.  I was calling their customer service number 215-576-0707.

This week, someone actually picked up the phone!  He answered by saying he was on a conference call and I should call back in 10 minutes.  I didn't think he was actually telling the truth, but I waited 10 minutes and called back (continuously).  No one picked up.  Days later, I eventually spoke to someone who put me on hold for over 15 minutes.  When she finally came back on, she said there was nothing they could do because they already sent a return label.  When I asked her what e-mail address they sent it to, she told me an incorrect address.  They left one item out of the address, but said it was not their problem.  I suggested that the person who entered it made a mistake because I never received it.  She said, "Hold on", as if she was going to speak with a manager and then she hung up on me.

I called back from a different line and got the supervisor who refused to tell me his name and was extremely rude.  I asked him to hear me out and he said he didn't have to listen to me.  All I wanted him to do was send me the return label they had promised.  I asked him repeadedly to send the label since they made a mistake with my e-mail address the first time they claimed to have sent it.  He said no because they have to pay $12.00 for that.  I explained that if they had the wrong e-mail address because they forgot an underscore (which, by-the-way, he did not know what an underscore was), then they hadn't really paid for anything.  He said it's not their problem and he didn't have time for this.

I've wasted time over the last 2 1/2 months trying to get my money back for a defective product.  Do they think their customers have the time to spend their hard-earned money on defective products and get the run around from rude employees who don't follow through with customer service? Worst of all, is their uncaring supervisor (Rami) who could care less to make things right with a customer who has tried to go about things the right way for a refund.  I'm not sure how they would ever get repeat business from customers.