House Of Brides - houseofbrides.com horrible... thieves... mean...will ruin your day Internet, Illinois

The 'customer service' department is a joke. When I first came on board, I went straight to my supervisor because if the worker couldn't find your order, explain the months it took you to get a refund, or why 60% of the orders needed a 'rush' when there was plenty of time for your dress to be made, they could and would hang up on you! 

When I went out of my way to help a customer, I was reprimanded.

I felt so badly for these women who placed their trust in this horrible company. I would have to make excuses for why an order placed in January or February and the date could not be made in time; why they have not gotten the money back on their credit card. The truth is, the owner holds the money as long as he can so he can earn interest on it. 

We get paid $10 an hour with no benefits. We don't get paid for sick days. if you want your work area clean, you clean it. The bathroom is filthy but if you want it clean, you clean it! This is a place that makes MILLIONS of dollars per year and this is how they treat the employees who make that money for them so it's no wonder the customers are treated like dirt!

If 30% of the weddings are messed up due to lack of care or respect from House of Brides, there are many more orders coming in so it doesn't matter to them!