House Of Brides Broken promises houseofbrides.com Internet

Dear Customer,

We apologize for any inconvenience you may have experienced. House of Brides strives for excellence in customer service to ensure our customers' satisfaction.

House of Brides was established in 1929 and has since grown to 6 full-service bridal stores assisting over 30,000 customers annually. We also have our international website, www.houseofbrides.com, which receives 10 million unique yearly visitors. Customers come to House of Brides because of our proven record of outstanding service, selection, and prices. We enjoy an approval rating of over 99.99% among our customers. We, however, understand from time to time we may not have met a customer's needs to their full satisfaction. Every customer is important to us and therefore, we'd like to extend an invitation to contact House of Brides for further discussion of your issue. Please contact service@houseofbrides.com. A representative will contact you within 48 business hours.

House of Brides understands the importance of this experience and wishes you the very best.

Thank you,
House of Brides

House of Brides finally called back today to state that they will issue me a FULL REFUND for non delivery of the dress. I have asked for confirmation of this via email. You could say I am a little gun shy.

The back up dress I bought for my daughter fits perfectly except for hemming and the tailor assured me the dress will be ready no later than 10 am on June 23 (the wedding day). I have done business with this tailor for many years and I trust her. There is no amount of money nor time that can make up for the emotional distress HOB has caused.

For those of you that need to know the President of HOB is Dale E Buziecki 1184 Rossevelt Rd, Glenn Ellyn Illinois 60137.

STAY AWAY FROM HOB

June 17 still no dress. I have sent emails to HOB with no response. Called to speak with Joan and she is never there. I'm beginning to wonder if she exists. I called customer service today and informed them that I wanted a full refund and they told me Joan (the manager) is the only one who could authorize a refund and that I should email her. I told them I have and Joan never responds!!! A demand for a refund was emailed and faxed to Joan today with a deadline of a response from her by June 20. If no response by June 20, I will start small claims court proceedings.

I was fortunate enough to find a dress for my daughter at the Wedding Gown Superstore in Fremont Calif. They were OUTSTANDIING. They worked with my daughter over the phone to get her measurements and then had her go to a bridal shop near her home town to try on sample dresses made by the same designer. They put the dress aside (contrary to their policy) till we had confirmation of measurements and fit. I picked up the dress today at half the price I paid for the HOB dress.

STAY AWAY FROM HOUSE OF BRIDES. THEY WILL RIP YOU OFF!!!!

June 17 still no dress. I have sent emails to HOB with no response. Called to speak with Joan and she is never there. I'm beginning to wonder if she exists. I called customer service today and informed them that I wanted a full refund and they told me Joan (the manager) is the only one who could authorize a refund and that I should email her. I told them I have and Joan never responds!!! A demand for a refund was emailed and faxed to Joan today with a deadline of a response from her by June 20. If no response by June 20, I will start small claims court proceedings.

I was fortunate enough to find a dress for my daughter at the Wedding Gown Superstore in Fremont Calif. They were OUTSTANDIING. They worked with my daughter over the phone to get her measurements and then had her go to a bridal shop near her home town to try on sample dresses made by the same designer. They put the dress aside (contrary to their policy) till we had confirmation of measurements and fit. I picked up the dress today at half the price I paid for the HOB dress.

STAY AWAY FROM HOUSE OF BRIDES. THEY WILL RIP YOU OFF!!!!

June 17 still no dress. I have sent emails to HOB with no response. Called to speak with Joan and she is never there. I'm beginning to wonder if she exists. I called customer service today and informed them that I wanted a full refund and they told me Joan (the manager) is the only one who could authorize a refund and that I should email her. I told them I have and Joan never responds!!! A demand for a refund was emailed and faxed to Joan today with a deadline of a response from her by June 20. If no response by June 20, I will start small claims court proceedings.

I was fortunate enough to find a dress for my daughter at the Wedding Gown Superstore in Fremont Calif. They were OUTSTANDIING. They worked with my daughter over the phone to get her measurements and then had her go to a bridal shop near her home town to try on sample dresses made by the same designer. They put the dress aside (contrary to their policy) till we had confirmation of measurements and fit. I picked up the dress today at half the price I paid for the HOB dress.

STAY AWAY FROM HOUSE OF BRIDES. THEY WILL RIP YOU OFF!!!!

June 17 still no dress. I have sent emails to HOB with no response. Called to speak with Joan and she is never there. I'm beginning to wonder if she exists. I called customer service today and informed them that I wanted a full refund and they told me Joan (the manager) is the only one who could authorize a refund and that I should email her. I told them I have and Joan never responds!!! A demand for a refund was emailed and faxed to Joan today with a deadline of a response from her by June 20. If no response by June 20, I will start small claims court proceedings.

I was fortunate enough to find a dress for my daughter at the Wedding Gown Superstore in Fremont Calif. They were OUTSTANDIING. They worked with my daughter over the phone to get her measurements and then had her go to a bridal shop near her home town to try on sample dresses made by the same designer. They put the dress aside (contrary to their policy) till we had confirmation of measurements and fit. I picked up the dress today at half the price I paid for the HOB dress.

STAY AWAY FROM HOUSE OF BRIDES. THEY WILL RIP YOU OFF!!!!

June 14 and still no dress and no response to my email. In my email sent to them on June 13 I gave them a deadline to respond by close of business June 15 or I will start legal action. I found a great web site for initiating a small claims suit.


I have made phone calls on June 13 and 14 and both times the manager Joan was not in and messages were left for her to call me back. The customer service reps Colleen and Sarah assured me that they would give the message to Joan. Suprise!!! no call back. I filed a complaint with the BBB in Chicago and HOB has till June 24 to respond. The wedding is June 23. I was stunned to read in the BBB that HOB has a satisfactory standing despite all the complaints. Please to all of you that have been submitting your comments on this site, submit a complaint to the BBB in Chicago. With enough voices HOB will either change their ways or close down. I am also contacting Channel 7 news in Chicago to request an investigation of HOB practices. HOB has pissed off the wrong person. Everyone stay away from House of Brides!!!

till no dress and the tracking indicates that electronic notification occured on May 30 with arrival June 6 in Bell calif (2 hours from the final destination of La Mesa Calif) Today June 13 indicates shipment is in Illinois!!! Called Customer service and they were totally un helpful.

When I asked for the customer rep to give me her name for f/u she stated her name was Colleen but it was against their policy to give last names. How convenient. When I asked for the name of the owner of the company she said she only knew the name of the manager and her name was Joan but she didn't know her last name. I guess you don't need a last name to work there.

I sent an email demanding a call back from an executive NOT a sales clerk.
I am submitting a report to the BBB and then seeking legal action and will pursue the maximum. We must band together and put HOB out of business.

till no dress and the tracking indicates that electronic notification occured on May 30 with arrival June 6 in Bell calif (2 hours from the final destination of La Mesa Calif) Today June 13 indicates shipment is in Illinois!!! Called Customer service and they were totally un helpful.

When I asked for the customer rep to give me her name for f/u she stated her name was Colleen but it was against their policy to give last names. How convenient. When I asked for the name of the owner of the company she said she only knew the name of the manager and her name was Joan but she didn't know her last name. I guess you don't need a last name to work there.

I sent an email demanding a call back from an executive NOT a sales clerk.
I am submitting a report to the BBB and then seeking legal action and will pursue the maximum. We must band together and put HOB out of business.

till no dress and the tracking indicates that electronic notification occured on May 30 with arrival June 6 in Bell calif (2 hours from the final destination of La Mesa Calif) Today June 13 indicates shipment is in Illinois!!! Called Customer service and they were totally un helpful.

When I asked for the customer rep to give me her name for f/u she stated her name was Colleen but it was against their policy to give last names. How convenient. When I asked for the name of the owner of the company she said she only knew the name of the manager and her name was Joan but she didn't know her last name. I guess you don't need a last name to work there.

I sent an email demanding a call back from an executive NOT a sales clerk.
I am submitting a report to the BBB and then seeking legal action and will pursue the maximum. We must band together and put HOB out of business.

till no dress and the tracking indicates that electronic notification occured on May 30 with arrival June 6 in Bell calif (2 hours from the final destination of La Mesa Calif) Today June 13 indicates shipment is in Illinois!!! Called Customer service and they were totally un helpful.

When I asked for the customer rep to give me her name for f/u she stated her name was Colleen but it was against their policy to give last names. How convenient. When I asked for the name of the owner of the company she said she only knew the name of the manager and her name was Joan but she didn't know her last name. I guess you don't need a last name to work there.

I sent an email demanding a call back from an executive NOT a sales clerk.
I am submitting a report to the BBB and then seeking legal action and will pursue the maximum. We must band together and put HOB out of business.

As of today June 12, there is still no dress. HOB indicated that they shipped the dress on May 30 but the US Postal Service did not receive it till June 6 and it was shipped by ground. The wedding is June 23 and the wedding party is flying out June 20. Our hope is that the dress does not require any alteration.

The receipt of order was dated by HOB as 12/24/2005 with an expected delivery date of March!!! There has been NO answers to emails or phone calls. I am creating a document to pursue legal action against HOB.

If any employee of HOB would like to challenge my allegations, I welcome the challenge since I have documented proof of all the statements I have made.

I have no idea how HOB can stay in business.
To anyone considering using HOB DO NOT do business with them.