Hoverkicks Nonexistent Customer Service/Return Policy New York, New York Internet

 Dear Concerned Consumer, Thank you for taking the time to troll the complaint boards and respond on behalf of Hoverkicks.com. No where in my original complaint did I mention that I was price shopping, and looking for the lowest priced option for LED sneakers. My complaint has more to do with the company's complete lack of customer service than it does with the price of the sneakers, or the quality. I appreciate your concern about my personal shopping habits, and hope that you spend as much time doing good in YOUR local community as you put into responding to random consumer complaints. Thank you.

 What YOU are complaining about is the differences between online sales and retail sales. In a RETAIL store you would have until about Jan.25th to do a return or swap out. Online is a DIFFERENT beast all together. As its online, they ONLY give a 14-15 day return window. The reason they dont have a live rep is that they are NOT going to give YOU a chance to give THEM a sob story. THAT is where issues arrise. It was a item purchased from a website so there are very clearly defined return policies and THEY are NOT going to give YOU the chance to cause someone else to put thier job at risk and break those policies JUST to make YOU happy. If YOU want a greater flexability with returns then YOU MUST make your purchases at a RETAIL brick and mortar store. YOU CHOSE the online shopping due to the CHEAPER price. That cheaper price comes with its own perils. In YOUR case its ZERO flexability on returns. America has fallen in love with online shopping never realizing that it is NOT the same as a normal retail store. To expect the SAME consumer protections online that you have in a store is silly at best and a blatant disreguard of reality at its worst. Shop locally and support the town/city YOU live in. The taxes paid by those retail stores helps the area YOU live in. It also generates JOBS!