HRS USA BEST BUY deceptive company shady late fees uninformed sales clerk Carol Stream Illinois

When I purchased my computer with Best Buy's "12months same as cash" plan,I asked if that truly meant I could pay the full amount in 11 months and 29 days and my price would still be the $700 originally given,and I was told yes,that was true.

When I finally received a statment,it read that I owed, not only a $14 min.payment,but also a $29 late fee for failure to pay a previous min.payment of $10.I had never even received the first statement.

When I called,the "customer service" person was sullen at best and informed me that it was apparently just my bad luck to get a clerk who was not informed of the sneeky monthy minimums,but that "as a one time courtesy" they would "deduct that late fee from" my account.

I have since then payed off my account as quickly as I could to avoid any other outrageous late fees and I for one will never finance anything through Best Buy or HRS USA ever again and I counsel everyone else to do the same.

galen
savannah, Georgia