Complaint Review: Hughes Net
Hughes Net Hughes Net Gen 5 Lied to, decieved, over charged, inept customer service Nationwide
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Hughes Net just came out with their Gen5. The commercials promise 25 mps up and 3 down, which is much more than our local phone company can provide. We called to inquire about this program. In 2015, we had called them to ask about the Gen4, but they could not promise more than our phone company gave at the time, although they still took it upon themselves to perform a hard inquiry on my husbands credit. So this time, the hard inquiry was an issue with us when we called again. The sales person told us that the only way to avoid a hard inquiry was to purchase all the equipment. He promised that we would be able to keep our old phone number and that our bills per month, because of the purchase would be a certain amount. Being a gaming/streaming family, and needing more internet accessablity to the family, we decided to go ahead and purchase the equipment and start with a new company.
The tech came later that week to install all the new equipment, gave us the new phone number and told us to call customer service to have our old number ported to a Voip system to keep it. So he leaves and we call. Come to find out, the hard inquiry was done again, even though we were promised it was not. (according to the customer service lady we spoke to, any time u enter a two year agreement, they do a hard inquiry. Even though we were never told about this two year agreement that we just entered, this is the first time we are hearing about it!) OK, so two lies right there. Then we find out that we cannot port our old number as the phone company we have been using is not compatable with their system? Are you serious? So, we spent almost $500.00 on equipment that we clearly didnt need, nor is compatiable with anything else once we are done with this crap company! They perform hard inquiries just for calling them, even if you do not purchase with them, have sales reps that are clearly working on commission, lieing to people to get them to buy what they don't want or need, they gave us a crap phone number that is the most randomist of numbers I have ever seen in a phone number and billed us again for taxes they forgot to bill us on the equipment we purchased the first time and all we have gotten from them so far is "I understand your frustrations."
Nothing has been done to satisfy us or even investigate the wrongful and misleading behavior of their sales rep. This is the most disrepectful company we have ever had the misfortune in dealing with. I would never advise anyone to work with them, nor purchase anything of thiers unless you enjoy being lied to, mislead, ill treated and never given the courtisy of lube or a thank you!
This report was posted on Ripoff Report on 10/06/2017 08:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/hughes-net/nationwide/hughes-net-hughes-net-gen-5-lied-to-decieved-over-charged-inept-customer-service-natio-1404585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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