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Report: #619759

Complaint Review: ICM websites - Lake Forest California

  • Submitted:
  • Updated:
  • Reported By: anonymous — Southlake Texas United States of America
  • Author Not Confirmed What's this?
  • Why?
  • ICM websites 25531 Commercentre Drive Lake Forest, California United States of America

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I replied to an ad for a home based business and authorized a charge of $2.97 to my bank debit card for a information kit. I was transferred to another web site(ICM) to create my own website;confused and mislead since the information kit was suppose to be mailed to me. I decided to NOT go forward with submitting any information on line until I recieved the information kit I just paid for and closed the webpage. Three days later my bank was charged $149.95 by ICM Websites. On May 24, I called ICM websites and was disconnected twice. When I finally spoke to someone, I was told that my three day trail, that I never knew about, was over the they would not refund the $149.95. I argued that I only signed up to recieve an information kit that had NOT been sent to me and they hung up on me. I called back and the same thing was repeated. I called my bank on May 25 and stopped payment disputing the charges of $149.95. On July 2, I was informed by my bank that the case was lost and I owed the $149.95. I contacted Jennifer as requested on the ripoff report and was told by her that I was not entitled to a refund since I filed a dispute with my bank and that I should try the program out. I went back on the account and put in my user name and password, that I never knew exsisted, but was provided on the document ICM sent to my bank, and it does NOT work. Again, I only authorized a charge of $2.97 and was completely taken advantage of by a misleading, fraudulent business and want the refund due to me of $149.95.       

This report was posted on Ripoff Report on 07/03/2010 06:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/icm-websites/lake-forest-california-92630/icm-websites-rabih-zahr-misleading-fraudulent-business-lake-forest-california-619759. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 UPDATE Employee

Customer has been cancelled and refunded $152.92 as of 7-14-10

AUTHOR: Director of Operations - (United States of America)

POSTED: Wednesday, July 14, 2010

We were able to ascertain the name of the individual that submitted this complaint. A FULL refund has been issued as of 7-14-10. 


Each time this customer contacted our office, our representatives were meet with a barrage of curse words, veiled threats and yelling, only to be capped off by the customer hanging up the phone.  It was this "un-business" like demeanor that prevented our reps from getting a word in edge wise and  resolving this matter.

It is our contention that it is not a singular problem that identifies a company, but rather the solution to the problem that is true measure of a company. We attempted to resolve this matter with the customer the first time they called in to our office. This matter could have been easily resolved by the customer contacted our office before contacting his bank to chargeback the disputed transaction, but in this case the customer went around normal business procedures and did not allow our office a chance to resolve the matter.  It was when the customer brought a third party into the matter, that things began to get complicated.  This customer charged back the transaction and was awarded the funds, but this customers bank then reversed the chargeback. Hence when the customer initially called in for a refund he ALREADY had the funds in his account and was attempting to get refunded twice. Based on that, there was no refund for us to provide. Then when the chargeback was reversed and the funds taken from the customer by his bank, it was at that point that we identified this customer and provided a FULL REFUND of $152.92.

Regardless, this customer submitted a complaint without submitting his name or any identifying information about him as a way to further complicate the matter. Once we were able to identify the customer a refund was immediately provided.
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#3 UPDATE Employee

Who are you?

AUTHOR: Director of Operations - (United States of America)

POSTED: Wednesday, July 14, 2010

You have posted a complaint but have not provided any information as to who you are. How can a refund  be provided if you dont say who you are?

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#2 Author of original report

Unbelieveable....please refund my money now!

AUTHOR: anonymous - (United States of America)

POSTED: Wednesday, July 14, 2010

Unbelieveable...my report stated that I already did call Jennifer and she refused to give me a refund. I will continue to work to get the money back that I am owed. Please refund my money of $149.95.  

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#1 UPDATE Employee

Please contact customer service 1-877-863-3088, ext 144 and ask for Jennifer for a refund.

AUTHOR: Director of Operations - (United States of America)

POSTED: Tuesday, July 06, 2010




We are unable to locate this account with the name provided in the complaint. We would simply ask this customer to contact our office at 1-877-863-3088, ext 144 and ask for Jennifer at extension 144. Jennifer has been directed to immediately address and resolve your concerns, provide you a refund, or cancel your account.




 




Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations. 




Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post product websites and mall webstores, as well as, launch products for auction on eBay. 




In order to sign up for the Internet Cash Machine program, the customer MUST go thru the following steps.




1.     Client reaches Internet Cash Machine offer site through different         
        internet advertisements.




2.     Client is directed to a sales landing page to enter preliminary     
        information, in which there is a link at the bottom of the page to
        the Terms and Conditions of the signing up for the program.            




3.     Then the customer must provide their credit card information on the
        secured payment page and must agree to the terms and conditions, that are     
        conspicuously displayed no more than 80 pixels from the order submission button.??




Regardless, if this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office.




Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.




Respectfully yours,




Internet Cash Machine Staff




Please contact customer service 1-877-863-3088, ext 144 and ask for Jennifer for a refund.

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