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Report: #602374

Complaint Review: ICMwebsites - Internet

  • Submitted:
  • Updated:
  • Reported By: Gale — Mount Airy Maryland United States of America
  • Author Not Confirmed What's this?
  • Why?
  • ICMwebsites Internet United States of America

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I saw an article on the MSNBC internet page so I thought it could be trusted.  This was for website building at a low cost (under $5.00) for shipping a kit. 

I signed up for a website building kit on 5/4/2010.  This was to be "rushed" to me for a 3-day trial.  It is now 5/12/10 and I have received nothing. 

Further, there was a hidden fee of over $139 that was mentioned after I signed up, to be charged following the 3-day trial.  It was charged on 5/10/2010 to my charge card without my consent or receipt of the "kit".

Finally, they suggested I sign up for a charge merchant account as "no one usually pays cash or a check for something purchased on the internet".  This account was with innovativegateway.com and I believe they will be charging $29 per month for charge capability.

I want a refund from ICM Websites, cancellation of any account with them and with innovativegateway.com.

 

This report was posted on Ripoff Report on 05/12/2010 03:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/icmwebsites/internet/icmwebsites-innovativegatewaycom-another-customer-subject-of-fraud-internet-602374. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
9Author
6Consumer
0Employee/Owner

#15 UPDATE Employee

That credit card number is this customers, and a refund was provided.

AUTHOR: Director of Operations - (United States of America)

POSTED: Monday, June 21, 2010

If the credit card number, the last four digits, is correct for this customer, then a refund was processed.

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#14 Author of original report

IBM Websites - Bank disputes their claim of refund

AUTHOR: Gale - (United States of America)

POSTED: Wednesday, June 16, 2010

IBM Websites has sent an attachment indicating a credit to me.  However, that is not an official credit receipt, but only a typed statement in their own records.  Attached is a message from my bank indicating NO CREDIT/REFUND of the $139.95 charge to my debit card.  It has now been over a month since this unauthorized charge to my debit card was made.

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#13 Author of original report

ICM Websites - Still no refund/credit as alleged

AUTHOR: Gale - (United States of America)

POSTED: Wednesday, June 09, 2010

I still await a credit to my check card as ICM Websites has repeatedly stated that they have refunded/credited.  Although they may show their internal record of a refund, it has not been made/received.  Their charge of $139.95 (unauthorized) was made on May 10, 2010...STILL WAITING....

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#12 UPDATE Employee

Refund has been processed to the card used for the original transaction.

AUTHOR: Director of Operations - (United States of America)

POSTED: Friday, May 28, 2010

Refunds were processed on 5-17-10 as the attached pictures confirms. If this customer is Avery from Mount Airy and her card ends in 8312, then she has been refunded. 

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#11 Author of original report

ICM Websites - Still waiting for alleged refund

AUTHOR: Gale - (United States of America)

POSTED: Thursday, May 27, 2010

I continue to await a credit on my debit card for the charging of the unauthorized $139 (plus) fees.  It is now May 27th.  Update please.................................

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#10 Author of original report

ICM Websites-Refund-Still Waiting

AUTHOR: Gale - (United States of America)

POSTED: Saturday, May 22, 2010

The credit records indicated by ICM Websites are their bookkeeping records...I used a debit card for the transaction so this is a credit that I don't have to wait a month to see on a charge account statement.  If truly refunded on 5/17/2010, it would not take this long to appear in my bank account.

????????

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#9 Author of original report

ICM Websites - No promised refund/cancellation yet

AUTHOR: Gale - (United States of America)

POSTED: Thursday, May 20, 2010

As of 5/20/10, no evidence of refund/cancellation when checking with my bank from ICM Websites (as they indicated).

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#8 UPDATE Employee

Customer was cancelled and refunded as of 5-17-10

AUTHOR: Director of Operations - (United States of America)

POSTED: Wednesday, May 19, 2010

Refund provided as the attached picture will confirm.

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#7 Author of original report

Still waiting for refund from ICM Websites

AUTHOR: Gale - (United States of America)

POSTED: Wednesday, May 19, 2010

Thanks...but as of 5-19-10, no evidence of refund when checked with bank.

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#6 UPDATE Employee

Thank you, Customer P.A. has been cancelled and refunded as of 5-17-10

AUTHOR: Director of Operations - (United States of America)

POSTED: Monday, May 17, 2010


 



Thank you for your correspondence in connection with the above-referenced matter.



In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer will also be provided a refund for the purchase, in the amount of $142.92.



If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.



Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.



Respectfully yours,



Internet Cash Machine Staff





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#5 Author of original report

Info for ICM Websites

AUTHOR: Gale - (United States of America)

POSTED: Saturday, May 15, 2010

I e-mailed your customer service department with the info requested.  My city is Mount Airy, Maryland...last 4 digits of phone no. - 3875

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#4 UPDATE Employee

All that is needed is the actual city of residence and the last 4 digits of the credit card or phone number used

AUTHOR: Director of Operations - (United States of America)

POSTED: Friday, May 14, 2010



We are unable to locate this account with the name or city provided in the complaint. If we could be provided with the customers actual name or the last 4 digits of the credit card used to signup for the program, we can locate the account and provide a refund.





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#3 Author of original report

Response from Complainant -ICM Websites

AUTHOR: Gale - (United States of America)

POSTED: Friday, May 14, 2010
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#2 Author of original report

ICM Websites/Innovative Gateway - Customer reports internet fraud

AUTHOR: Gale - (United States of America)

POSTED: Thursday, May 13, 2010

The Rip-off Report suggests that real names not be used.  I will e-mail you with my full name.

Your reply does not explain why the $139 charge was made before the kit was received and the "trial period" was over or why I never received the kit (as of this date).

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#1 UPDATE Employee

We have 22 customers in the Mount Airy, MD area, but none that signed up with the name Gail

AUTHOR: Director of Operations - (United States of America)

POSTED: Wednesday, May 12, 2010
 We are unable to locate this account with the first name and last name initial provided in the complaint. If we could be provided with the phone number used, or email address used or the customer's city of residence, we can locate the account and provide a refund.


 





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