Complaint Review: IGS Energy - Nationwide
- IGS Energy igsenergy.com Nationwide U.S.A.
- Phone: 800-2804474
- Category: Heating, Cooling & Ventilation
IGS Energy Buyer Beware Nationwide
*UPDATE EX-employee responds: there goes another igs energy employee blaming the consumer
*Consumer Comment: IGS has been good for me!
*UPDATE EX-employee responds: double talk from IGS Energy
*Consumer Suggestion: Fixed Rates
*UPDATE EX-employee responds: look in the Columbus Dispatch
*UPDATE EX-employee responds: im not surprised
I hope this saves you making the same mistake. IGS Energy called in June when I was heating my pool with a therm rate of $1.3999 compared to my local company, NIPSCO's, rate of $1.85. No extra fees, no cancellation cost, no service charge, no contract, I figured I could keep an eye on it & save a little money. They told me in December they would send a letter notifying me of the current rate & I could decide then if I wanted to stay with them or cancel.
End of December I realized I hadn't heard from IGS. I called NIPSCO 1st and the therm rate was $1.08. I called IGS and they proudly told me their therm rate was .95. I cancelled my service. I knew I had made a big mistake. Who knows how long the rate had been going down and if I had stayed with NIPSCO I would have been charged the going rate. Here is where they get you. They announce your current rate could be in effect for up to 2 billing cycles.
Meaning if I chose their lower rate or cancelled I was going to be charged 2 more months at $1.3999 a therm. IGS hides behind the phrase "it is the utilitiy companies policy not ours that it takes 2 months." That is interesting to me since I have rental units & that day I can have a service switched into my name or a tenants name & billing starts from that point on. I knew I was dealing with the wrong end of the snake. I hung up on IGS and called NIPSCO.
After honestly explaining to them I had made a mistake I asked if I could have my account cancelled and reopened with a new account number. NIPSCO warned me if I signed a contract with IGS there could be a penalty. Sinced I had signed nothing I was sure I wouldn't be charged. I also had cancellation numbers for both accounts. I suspect being paid the penalty is part of IGS's business plan. I am adult I take responsibility for this bad decision. All I can do from here is try to get the information out to others & any/all government agencies.
This report was posted on Ripoff Report on 01/23/2009 12:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/igs-energy/nationwide/igs-energy-buyer-beware-nationwide-415324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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