iLeads.com Lied about services, leads come from shady online banner ads. Newport Beach, California

I have to say that this is a first for me.  I have responded to complaints before, but never have had to respond to a complaint from someone that was not even a customer of mine.  That said, Ill be

happy to address your questions / concerns.  First, some facts about my company:

1). Weve been in business since 1996.

2). Weve been lucky enough to have worked with over 45,000 clients

3). Weve got a re-sign rate in the high 80 percent rate for our clients

4). Our clients can cancel their order(s) at any time.

Now to address your particular questions: 

1). Our contract does allow for replacements, (bad leads have been a part of the Internet since the first lead that we developed back when Netscape was the ONLY browser).  When we develop a bad lead, we replace it...simple as that. 

2). We do use a renewal based contract (every lead company does).  The font size is the same across the entire contract, (we have nothing to hide since we have been doing it this way for 15 years).  Also, each client at the time of the order can tell us that they want to either lock in their area by choosing the renewal clause (which they sign for), or they can choose to not have the renewal contract and have the order be a one off.  Again it is their choice.

3). Finally, youve misread my response back to the original complaint.  Im always happy to talk to our clients if there is an issue with their particular order.  What I was pointing out was that if that anonymous client felt that they had not signed for the renewal clause, Id be happy to pull the contract and fix the situation for them.  Again, since I dont know who the original client is, I can only ask them to through this forum to call me.   To date, I have heard nothing from our client, but perhaps in your zeal to point out my faults, they will come forward.

For you, the title of this response is try us out.  Since you are not a client, and since I have never had the opportunity of meeting you in anything other than this anonymous forum, Id invite you to see why we have been in business as long as we have, and have had the opportunity to serve over 45,000 clients. 

Give me a call directly, (or post your agency and I'll call you) and Ill pass you some free leads on me. 

Best,

Drew

(877)245-3237.

I came across the reports on this company during research on a number of lead sources.  I see a pattern developing where the owner of the company feels compelled to respond to the complaints here but seems to do so with a recurring theme.  That theme being if you didn't sign our agreement let me know and then I'll do something about your complaint.  If I were to make an educated guess, it would be the renewal clause that the owner references here is NOT in the same typeface and fontsize as everything else in the agreement (and I would welcome him to post the agreement here in its entirety).  Instead, I would hazard to guess that it is slipped into the contract and done so in a way that while technically it is there in black and white it will only be found through reading all of the small print.

That being said, here's a few words of advice to the business owner....your attempt at saving face by rebutting the various complaints here is being offset by your offer to help only if they didn't sign a particular agreement.  The fact of the matter is that you have agents claiming that your leads suck, plain and simple.  If your product was of the quality that you seem to insinuate you should replace the leads in question as many times as it takes to generate a "quality" lead.  Regardless of your fine print and replacement/refund policy, if your lead sucks then it sucks and it really doesn't matter who agreed to what or how many times your policy says that something can be replaced.  As to the renewals - if an agent hasn't been sent the lead and chooses to cancel then good business practice is to provide a proactive refun for the unprovided leads and cancel the account.  Instead, you seem content on forcing the agent to continue with something that they are clearly finding no value from simply because the fine print in your agreement subjected them to an auto renew.  The renewal leads haven't been provided yet, so cancel the account and refund the money....its really as simple as this:  if your product is of high quality and it works then you will have agents beating a path to your door.  If your product sucks then your only chance of staying in business is to trap agents into paying for something that they don't want and structuring your contracts in a way that fosters the likelihood of this happening. 

Given the similarity of the reports AND the rebuttals here it seems as though you've chosen the latter.  I for one wouldn't purchase leads from you - not because of what others have said about your company here but rather because of how YOU have conducted yourself in your rebuttals.  The true test of a business owner is how they deal with customer conflict; based on your recurring theme of "if you didn't sign our agreement then by all means please let me know so that I can help you" I hate to tell you this but you, sir, have failed miserably.

Hello,

I wanted to respond directly to your complaint with my company directly, (and in a timely manner).  First, let me say that Im very sorry to hear that you do not like the product that we have delivered to you.  Our number one priority is lead quality, because we know that without producing a good quality product, we will not be in business tomorrow.   

To that end, we check each and every lead going through our system for both contact information, (using internal as well as third party verification) as well auditing for intent of the consumer.  We have been in business since 1996, have serviced over 45,000 clients, and have an A+ rating from the BBB.  All that said, I acknowledge that none of this means anything if our customer (you) are not satisfied with the service.

What I would ask is that I have the opportunity to look into what you bring up and call the leads myself.  If what you are saying is correct, then I would be more than happy to offer you whatever resolution / refund you would like.

Again, Id be happy to call you directly, but since this site allows anonymous postings, I do not have the ability to try and contact you directly, so I can be reached at 877 -   245 3237.  If you would like me to call you, please respond here with your name so that I can look your record up.

Finally, on your last point: 

And I love therebuttal submitted by the owner on the other ripoff report. It took you 3 years to submit a rebuttal to your dissatisfied customer! Really? That's how you conduct business? All you have to do is Google ileads.com and you will see how awful the company really is.

You have got a really good point.  In my own defense, I did not know that the rip-off report site existed prior to when I responded to that post, so I have to claim ignorance. 

In your case, I am responding on the same day that the issue was posted.

Thank you for your time, and I look forward to speaking with you.