ilovedooney.com They never shipped my items and are trying to keep my money

 I wanted to check the whereabouts of my item--order ILD01066532. Online I was provided with tracking number 92612999940565541402143220. According to this my item was delivered June 28 at 3:28pm. However after inspecting my premises and my home security cameras, I found that no deliveries had occurred.

I emailed the vendor at the email you provided and I spoke with a Steve at 8008270003. After explaining my situation, he put me on hold several minutes and then said his system was down and it would take 10 business days to research and that I would not get merchandise or a refund at this time. This is despite him saying the delivery was insured by USPS.

I have no product and no money, and I am being made to wait up to 20 calendar days as a result? This is unacceptable. I should be refunded and the vendor and USPS should battle it out on the side as a separate issue. I will never do business with them again and already repoerted to the Better Business Bureau and will continue all over the internet if this does not get a timely resolution.

By the way 10 days have passed and nothing!!!!~!