Complaint Review: Impressive Canvas - Internet
Impressive Canvas HD Quality Print is blurry, scratched, with bent frames Internet
Saw the impressivecanvas.com advertisement on facebook... which features HD Quality prints on canvas for $40. They have some very neat designs for sports teams and other things, and I really wanted some of their wall art for my sports bar themed basement. The entire transaction was sketchy, and you had to read the fine print very carefully for what you were purchasing. The ad promoted that the canvases were $40, but upon further review, that was for loose canvas that had no framing to it... just rolled up in a box. If you wanted the wooden backing installed on the canvas, it jumps the price to $119 for the set. However, it was a cool product and I was willing to pay for it... so I did.
What I received is baffling. The image of the photo (PNC Park in Pittsburgh, PA) looks like they copied it from google. It is pixelated, blurry, and looks like something a kid could have made in Microsoft Word. Even the Pittsburgh Pirates logo is pixelated... which leads me to question if these people are licensed by MLB to make this, because they are butchering the team logo. The frames that I paid the extra $80 are warped and uneven, creating scratch marks and wear on the front of the canvas which has already worn through the picture by the time I received it on delivery. You can see uneven edges of the framing protruding from the rear of the canvas and poking into the image. There are white scratch marks in the canvas consistant with where the fram contacts the canvas... like the workers slid the picture around on a dirty work bench and scratched it all up.
The customer service said that this was fine. I took pictures, sent them the scratches... the blurry pixellated image, even photos of the words on the canvas that are so blurred out that they are illegible. The customer service returned "As per evaluation, the picture looks fine except for the few white smudge. Would you be willing to accept 35% off to fix the issue?" So apparently, the HD Quality Photo is fine, regardless if it is blurry, or even HD Quality at all.
I also ordered two pieces of wall art, and only received one. I asked them to hold off on sending the other, and that I would be contacting Discover to cancel the order and decline the payment. I have received no other contact or communication.
A horrible company, buyer beware... and stay away!
This report was posted on Ripoff Report on 04/08/2017 01:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/impressive-canvas/internet/impressive-canvas-hd-quality-print-is-blurry-scratched-with-bent-frames-internet-1366647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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