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Report: #989334

Complaint Review: ING Direct - Internet

  • Submitted:
  • Updated:
  • Reported By: Jim — Santa Monica California United States of America
  • Author Confirmed What's this?
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  • ING Direct Internet United States of America

ING Direct Capital One 360 Mortgage offer bait-&-switch Internet

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Completed a mortgage refi application with ING Direct on 12/12/2012. Following routine credit check, they made me an offer of 3.00% 7/1 ARM with LTV of 80% subject to asset and income verification and appraisal.

Appraisal came back and a value that supported the 80% LTV requested.  However, now three weeks into the process, they contacted me to say that they required 70% LTV on condos.  The type of residence (SFR, Condo, Townhouse) is part of the application and was known to them prior to their original loan offer.  

Until recently, I was not aware of ING offering 80% LTV (as I recall, they typically requested 70%). Recently, though, they have updated all of their marketing collateral to indicate that they offer 80% LTV.  Every piece of information I received from throughout this process indicated 80% LTV.  You will not see any mention of 70% LTV anywhere in advertisements for their mortgage products and if you apply for financing on a condo, you will not be informed of this requirement prior to appraisal.

Appearances are that they are engaged in a shell game.  I remain in discussions with them but am pursuing refi with another lender in parallel.  Should I have to refi with another lender who clearly discloses rates at LTVs, ING Direct's potential liability in my case is substantial. 

This report was posted on Ripoff Report on 12/31/2012 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ing-direct/internet/ing-direct-capital-one-360-mortgage-offer-bait-switch-internet-989334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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