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Report: #1303612

Complaint Review: Inherent Beauty - Santa ana

  • Submitted:
  • Updated:
  • Reported By: Sue — Westminster California USA
  • Author Confirmed What's this?
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  • Inherent Beauty Santa ana, USA

Inherent Beauty and NeuDermis I ordered a free sample of , what I thought, was Christie Brinkley's product, because her picture was on the sight the whole time. It said that the sample product was free but I just had to pay for the $4.95 shipping and handling. I then gave my information for the order and tried to submit the order but it wouldn't let me close out until I agreed to also order Neudrmis for an additional $3,.95, I agreed to it . I believed I was only paying the shipping and handling.  Santa ana CalifornIa

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 I was on Facebook and saw a post for a what I thought was Christie Brinkelys beauty product. Her picture was all over it. It said that I could get a Free sample of the product but would have to pay the 4.95 for shipping. I proceeded to place my order for Inherent Beauty. When I tried to submit the order it would not let me complete it until I agreed to also try NeuDermis for an additional $3.95 shipping charge. I agreed to it and received the products a few days later. Today I tried to use my secured credit card and could not. I called the credit card company and they informed me that I was charged $89.95 for beauty products. They gave me two numbers to call and follow up 877-806-8968 and 877-252-6466. I called and talked with a young man and explained to him that I wanted a refund for the $89.85. He said that he could not refund me since I agreed to the terms and conditions. I asked to speak to a supervisor and spoke with Sandra. She too said no . When I asked to speak with her boss she said she is as high as it gets. I was so angry about being ripped off but also about their lack of empathy. She offered to reimburse me 30% but I refused and said I wanted the full amount refunded. A half hour later I received a call from a Stephanie. She first said that they could offer me a refund of 50 %, and I didn't accept, the she said 75% was all they could do. I still refused. I am a single mom of two boys and barely getting by. The only reason I agreed to purchase the product was because it was free and the only charge was supposed to be $4.95. I hope they are shut down and charged for deceiving the public.

This report was posted on Ripoff Report on 05/04/2016 12:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/inherent-beauty/santa-ana/inherent-beauty-and-neudermis-i-ordered-a-free-sample-of-what-i-thought-was-christie-b-1303612. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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