Inmar Rebate Inmar Said that I was missing the UPC . . .then why is there a hole in the box from where I cut the UPC?!? Winston-Salem North Carolina

I submitted all the information for a $30 FoodSaver rebate, including the receipt, the rebate form and cut out UPC from the box. I let 8 weeks go by, contacted the company and received this response:" We did not receive a UPC from the box or product’s packaging. Please attach the original UPC to the invalid notice you received and return to the address provided on the notice to Del Rio, Texas."

Really, huh, then where did it go? Disappear into thin air? I didn't know that items magically disappeared when placed in an envelope.

I also find it interesting that when I took a screenshot of the website 2 days ago when I submitted the online question form at https://inmarrebates.com/SearchSubmissionResults.aspx. It had: 

but that it was "In process"

Today, when I checked it, it was "In process" and the date mailed is gone. 

And what "invalid notice" I did not recieve an invalid notice.