Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #303886

Complaint Review: Inphonics - Wirefly - Washington District of Columbia

  • Submitted:
  • Updated:
  • Reported By: Mauldin South Carolina
  • Author Confirmed What's this?
  • Why?
  • Inphonics - Wirefly 1010 Wisconsin Ave, NW, Suite 600 Washington, District of Columbia U.S.A.

Inphonics - Wirefly Fraud, Advertising Misrepresentation Washington District of Columbia

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On November 28, 2007, I ordered a new AT&T Tilt phone from the Wirefly.com website with a purchase price of $299. The offer included a promotional offer of a 1 year free subscription to Napster Mobile and a 2G memory card for the phone. With the phone, I subscribed to a new AT&T wireless phone package at $39.99/month and a 10M data connection package at $24.99/mo with a 2 year service contract. I received an e-mail confirmation from Wirefly that summarized the order and stated that I qualified for the promotional offer. In addition, my order details on Whereismyorder.com summarized my entire order and included confirmation of the promotional offer. When I received my phone, included in the box was a bar-coded document that congratulated me for qualifying for the promotional offer (summarized above) which stated that I would receive redemption instructions by e-mail within 5 days. After a week, I had not received anything, so I contacted Wirefly by phone and was told that there was fulfillment problems with their subcontractor for the promotional offer (1 year of Napster Mobile and a 2G memory card) and that I would be receiving the redemption instruction e-mail soon. After the second week passed with no e-mail, I sent an e-mail to WhereIsMyOrder.com inquiring about the promo offer and received a response apologizing for the delay and stating that I would receive further information within 24-48 hours. This correspondence continued for three weeks and Wirefly continued to apologize for the delay and continued to tell me I would be receiving redemption details soon. Then, on January 5, 2008, after inquiring for the 5th time, I received a response from Wirefly that said that I didnt qualify for the offer because I didnt subscribe to a MediaMax package from AT&T. I responded back that the offer did not specify that I must subscribe to MediaMax and received another e-mail from Wirefly that said I must subscribe to MediaMax or I would not receive the promo. So on Monday, Jan. 7, I contacted AT&T to inquire about MediaMax. The AT&T rep told me that MediaMax would not work with my phone, that my phone required the data connection package I currently subscribed to. I told her that Wirefly was insisting that I subscribe to MediaMax to qualify for the promotional offer, so the AT&T rep contacted Wirefly with me on the phone. After being placed on hold numerous times and being redirected to new phone numbers 3 times, she insisted on speaking to a Wirefly supervisor. We ended up speaking to Santosh who gave us his id number, but no last name, and after the AT&T rep explained for the 5th time that MediaMax would not work with my phone and that the data connection package I was subscribing to cost more than MediaMax, the AT&T rep adamantly insisted that I receive the promo that was offered. The AT&T rep had gone to the Wirefly website WhereIsMyOrder.com and viewed the details of my order and had personally seen the confirmation that my order qualified for the promo offer. Santosh finally agreed that I would receive the promo offer and further said that I would get the redemption instructions within 24 hours. Accolades to the AT&T rep who spend more than one hour on the phone trying to assist me. After 24 hours had passed with no e-mail instructions from Wirefly, I contacted them by phone again and went through 3 levels of customer service and received 3 completely different reasons why I didnt qualify for the promotion. I ended up with a senior resolution officer who gave me yet another reason why my order didnt qualify for the promo. Bottom line - false advertising, fraudulent offer, and complete disregard to customer satisfaction. I have no hope of ever receiving the promo offer, but would like to let everyone know what kind of company Wirefly.com is! Do Not Use Them!!!!

Debbie
Mauldin, South Carolina
U.S.A.

Click here to read other Rip Off Reports on InPhonic

This report was posted on Ripoff Report on 01/27/2008 07:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/inphonics-wirefly/washington-district-of-columbia-20007/inphonics-wirefly-fraud-advertising-misrepresentation-washington-district-of-columbia-303886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now