InstrumentAlley.com won't respond to my calls or emails Logan Utah

I oredered an banjo while I was in Iraq and had it sent to my parents house . when I got home on leave I opened the package to find out that it was broken . I emaield Instrument Alley and called nemurious of times . I got hold of Ben and told him waht had happen . IT was hard to get hold of him and he did get Fedex to come pick it up and return it to him. Fedex didn't come when I was told they were , like 3 days later they came. I in the mean time had called Ben and emailed him no answer till after fedex showed upp at the door . I called Ben and emailed him to advise Fedex had came . Each time I called I got voicemail by the way not Ben direct . I am now off leave and have called Ben and emailed him to ask the status , I have left again nermouis voicemails and emails more than I should have to and no response , I feel as a customer , I have been screwed and will never buy from Instrument Alley again . All I want is my banjo , I paid for it and did my part but Ben has failed no his part , he's gotten my money and I got nothing . I have an fall festivial at my church comming up and was gonna play in the singing with the banjo but I guess not . i hope who ever reads this is AWARE , DONT ORDER FROM " INSTRUMENT ALLEY " ......

Gregger1
ft. stewart, Georgia
U.S.A.