Intelius.com deceptive charges to my credit card Internet

i ordered a search from them for a discounted amount. i was charged for both the full amount of the charge and a membership i did not want. their site was very deceptive! i have called them 4 times for refunds. they did not process a refund or a void and the charges will have been on my card for 15 business days. they refused to contact my charge card and clarify with them the cancellation and void the charges. this is a major rip off site. they were unable to provide me with the information i requested originally and have charged me $26.00 i did not authorize.

nancy,shaker heights, ohio