International Wig Company Unacceptable customer service and vulgar language used Ashland Oregon

This kind of doing business is totally unacceptable. This is the first time I've actually ordered from this company. Even they used vulgar language with me. I've never experienced anything like this in my time on the net. I wonder if I was talking to the owner of the company.

They have complaints all over the internet, on this site, (((Redacted)))etc. Their BBB reports with Oregon and California are unsatisfactory. The evidence speaks for itself.

Note: I am pursuing legal proceedings against International Wig for the slanderous remarks they have made about my company. They have threatned and gone through with their retaliation for my personal experience I'm sharing with the internet community which constitutes slander. So, I will pursue any and all means the law will allow.

I've included the email at the bottom which explains everything that has happened.

From: International Wig

To: ************@aol.com>

Sent: Tue, 17 Jun 2008 12:38 pm

Subject: Re: Order Invoice #26520

"two can play your game. let the fun begin"

On Tue, Jun 17, 2008 at 9:37 AM, International Wig wrote:

"we will be reporting your lice ridden indian hair imports to the BBB as well have a great day"

"that three year old info was displayed on your order form you idiot! you put it thru- NOT US

f****n moron!"

On Tue, Jun 17, 2008 at 9:49 AM, wrote:

"ok contact my bank. I will be contacting my bank also. There is a charge pending on my account and if the charge doesn't come off or is credited back to my card I will report this also to my bank. For your information I'm the credit card holder and I know for a fact you don't have valid info claiming this is fradulent. Your going by the info in the profile I setup which is out of date. That info is 3 years old.

I still didn't lose anything but you did".

-----Original Message-----

From: International Wig

To: **********@aol.com

Sent: Tue, 17 Jun 2008 12:36 pm

Subject: Re: Order Invoice #26520

"kindly do report us

we are already in process of reporting you, and to your CC bank as well

post all you want- we dont accept fraudulent orders. we have proof your order is such

dont email here anymore! thanks"!

On Tue, Jun 17, 2008 at 9:34 AM, wrote:

No one is blaming you. Obviously you can't understand English. I said it was my fault for not updating my profile. You don't know how your own system works. Just the same you WILL NOT have to worry about me ordering from you again and perhaps a lot of future customers will not after they see my experience. I will report you to the Better Business Bureau and list you on several sites and hair boards about this experience. This is unacceptable customer service and rude behavior.

I also have a factory and run my business online and know how to treat customers. Do not email me again or I will report this to the proper authorities.

-----Original Message-----

From: International Wig

To: **********@aol.com AT aol.com

Sent: Tue, 17 Jun 2008 12:25 pm

Subject: Re: Order Invoice #26520

"hello

see? you blame your faults on us

typical

:)

no order would be accepted

i am having your acocunt flagged for fraud"

On Tue, Jun 17, 2008 at 9:12 AM, wrote:
Oh,that info is wrong. That phone number is an old number I had from approx. 3 years ago. I signed up with you to place an order a while ago but I didn't acutally place an order just created a profile. I do get advertising to my email address. Ok, I forgot to change my profile information. I'm not going to argue with you over something small. The way you're handling this and the customer service is bad. Your loss just the same. I will not be placiing any orders or future orders with you.

thank you

-----Original Message-----

From: International Wig

To: **********@aol.com

Sent: Tue, 17 Jun 2008 10:29 am

Subject: Re: Order Invoice #26520


"REALLY?

# YOU GAVE IS (**********phone number)?

THE ORDER BELOW PROVES NOT

THANK YOU! AGAIN- WRONG

DONT BLAME YOUR ERROR ON US- WE HAVE DONE NOTHING WRONG HERE"

On Sun, Jun 15, 2008 at 5:11 PM, wrote:




Thank you for shopping with International Wig

Please find your detailed invoice below. If there are any discrepancies with it, please respond to this email.

Thank you and enjoy your items!
------------------------------------------------------

Your Order Number is: 26520

Your order was submitted on: Sunday 15 June, 2008 at 05:11:54 PM PDT


The products you have purchased are as follows:

------------------------------------------------------

1 x Alicia XL (GT_AliciaXL) = $54.99

Second Color Choice None

First Color Choice 2

------------------------------------------------------

Sub-Total: $54.99

Combined Express Shipping: $24.98

Grand Total: $79.97

Esther
Beachwood, Ohio
U.S.A.