INTERNATIONAL WIG COMPANY AL HONEA rude custmer service, Internet

I received a partial order from International wigs. Two of the wigs were not what i ordered. The wigs we poor quality and drastically different from what I saw on the website. I was disappointed by far. I went to the website and called the number that was listed. I got a recording saying this number is for orders only, leave a message and we will get back with you and it could take up two days.

So sent an email,  telling them that I send the wigs back and just wanted to know how the refund would be happen.  The emails I received from them was in my opinion from a 2 years hired to answer email, not a professional.  This person was rude and repeatedly insulted me. Here is a conversation of our email below. I have dealt with a lot of companies online and was never, ever treated like this. I sent the wigs back and now waiting  to hear from them. Their website site no refund but they will send a gift card... Please do not order from this company

1st email from me on Jul 8 at 1200n
I received 3 of the  4 wigs i ordered. I am not happy with two of them, which i am sending back. I didnt realized when i order that i could not recieved a refund, but a gift card.  Please credit me for my refunds and please contact me as to why I havent receive the 4 wig. These are the tags I am returning  Bb_m9651 and nv_tarah.

2nd email their reply Jul 8 at 1202
hello
yes, you had two shipments. we dont offer refunds as outlined on our website
i am sure your other items will arrive shortly. lace items take some extra time, as outlined on our website, along with our return policy
have a nice day

 3rd email my response Jul 8 at 1205