Internet Cash Machine - ICM Websites portal.xyzwarehouse.com/bla/ I expected a good-deal home income kit in the mail and instead got swindled online. Lake Forrest, California

Thank you for your correspondence in connection with the above-referenced matter. It is clear from the text of the complaint that all the information was not provided by the complainant in regards to the program and the requisite charges for that program, additionally several facts have been omitted that once revealed will hopefully clear up this matter.

In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer will also be provided a refund for the purchase, in the amount of $142.92. 

Internet Cash Machine is a membership site that provides users with all the tools and information necessary to learn how to post product websites and mall webstores, as well as, launch products for auction on eBay. 

In order to sign up for the Internet Cash Machine program, the customer MUST go thru the following steps.

1.     Client reaches Internet Cash Machine offer site through different         
        internet advertisements.

2.     Client is directed to a sales landing page to enter preliminary     
        information, in which there is a link at the bottom of the page to
        the Terms and Conditions of the signing up for the program.            

3.     Then the customer MUST provide their credit card information on the
        secured payment page and must agree to the terms and conditions,    
        noted below in bold, that are conspicuously display no more than 80   
        pixels from the order submission button.??

By placing my order I agree to the Terms of Offer, which explain this order includes the above for just $2.97 for processing. If you enjoy the trial and continue your path to making money, you will be billed a one-time fee of $139.95 and a monthly $4.95 maintenance fee. You may cancel anytime by calling: (877) 863-3088.

The 3-day begins the day the client submits their order. Actually, the $139.95 is billed on the 4th day after the signup.

The $2.97 charge is drafted immediately upon signup. At the same time the $139.95 is temporarily authorized and in a Pending Status in their account, which holds those funds. The pending status remains until the funds are drafted or the hold is removed. If the customer does not cancel during the 3-day period the $139.5 charge is then drafted from the account based on the initial authorization on the account. If the customer cancels within the 3-day period, the authorization for the funds is lifted and the money is again available for them in their account.

Again on the credit information page, the terms and conditions of the program are noted on the page in several different areas. First, there is a  link on the bottom of the page for the Terms and Conditions. Second,  the Terms and Conditions and charges for the program are listed on the page, directly to the left  of the Rush My Order button.  Those terms and conditions and charges for the service clearly state that there are 3 different charges for this program. The first is the initial charge of $2.97 for processing of the account. The $2.97 charge provides the customer with access to the service for a 3-day period.  The 3-day period provides the customer with access to the service so they can ascertain if they would like to continue with the service and incur the additional charges for the service. After the 3 day period has expired, as the terms clearly state, the customer is then charged the second charge, which is a one-time $139.95 charge for the service membership.  The customer then has access to the full service until they elect to cancel the service. Each month that the service is active the customer is charged a monthly maintenance fee of $4.95.  The exact terms that are on the credit card information page are enlarged below for better viewing. 

By placing my order I agree to the Terms of Offer, which explain this order includes the about for just $2.97 for processing. If you enjoy the 3-day trial and continue your path to making money, you will be billed a one-time fee of $139.95 and a monthly maintenance fee of $4.95. You may cancel anytime by calling 1-877-863-3088.

In addition to clearly spelling out each fee required for the service, we provide the number for the customer to call to cancel the account.

The link to the terms and conditions that is listed on each page involved in the signup process, take the user to the Terms and Conditions.  Again, ALL the program costs, charges, terms, conditions and cancellation procedure are clearly spelled out on the page.

Immediately after the credit card information page has been completed and the customer clicks on the "Rush My Order button, the terms are again presented to the customer in the form of a pop-up on the page that again lists the terms for the program and service.

It is at that point that the customer will see a Confirmation Page that confirms their signup is complete for the service and provides them with the username, password, and customer service contacts for their account.   Then a Welcome Email is sent to the email address the customer provided us upon signing up for the service.

After the customer has reviewed the Confirmation Page, and received the Welcome Email at their email address, all that is left for the customer to do is to login to their ICM account. 

Once they are into their account, they must confirm their personal information to make sure that they are in the correct account and their account was set up correctly. From there the customer can set their own path to begin to create their websites. Within the administration of their website they may periodically be presented with additional tools and services for their business, such as a Merchant Account to accept credit cards for their products and services on their website.  These services are entirely optional and the customer can bypass them with a simple click, if a customer does not wish to obtain that certain service.

Based on the above representations and facts, there can be no question that ICM has taken every step to assure that all the terms and conditions are displayed multiple times throughout the sign up process and after the signup is complete.  For any customer to state that, they were not made aware or did not see or was not informed or did not authorize the charges regarding the pending charges for the service, would be a misstatement of the obvious facts.

Regardless, if this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.

Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.

Respectfully yours,

Internet Cash Machine Staff