Interstate National Dealer Services Too Good to Be True=Too Bad to Just Let Go Atlanta Georgia

We purchased the extended warranty with INDS (diamond level) for our vehicle and used it when our car's air conditioner stopped working. We took the car to the dealer (one of the reasons we went with INDS was for this option) who said we needed a new air compressor. Repairing the car took 3 days (when it should have taken one) because we had to wait for them to send an after-market part, which we did not want because of their reputation for poor quality. The part has failed, the car is back in the shop, and we are now on our third day of waiting for the car because INDS had to send someone out to first inspect the part to make sure it was bad (it was), and they will still not approve a new compressor.  They will only replace it with another after-market compressor, and we are still waiting for that to be delivered before the dealer can even begin working on the car.  They would not approve a loaner while we waited for the "inspection" because a claim couldn't be filed until the inspector verified the part was bad. 

In addition, they will only deal with the service team--not the customer.  I have figured out why:  they want to be able to create a "middle man," so they can claim any "misunderstandings" are on the part of the service representative.  I have two examples to support this.  First, I was trying to find out about getting a loaner vehicle, and INDS was adamant that the service rep. had never called them, when, in fact, she had.  I had to get her to call them again, and she said they tried to tell her she hadn't called, when she had phone numbers and contact information for the inspector who was supposed to be on his way (he did not come that day). 

Second, after sending an e-mail to their corporate office, I received a reply that our service rep. was given the choice of the after-market part or them paying a portion of the new part.  They claimed she chose the after-market part.  I asked her about this, and she was adamant that no option was ever presented.  In addition, my husband had also called the claims department to express concern over the use of an after-market part, and no one offered that option to him.  When we tried to get INDS to pay for a new compressor this time (based on the knowledge from the e-mail), it took forever to get them to even admit that they would do that.  Finally, after being placed on hold, I was told they would pay a portion of a new one, but, once again, the service rep. had to place the call), and no one could tell us how much they would pay. Wanting my car back and tired of the runaround, we just went with the second after-market compressor.  I am still waiting for my car, and I am quite confident the after-market part will fail again.  One of the reasons we chose this company was because it came with an endorsement from AAA.  I contacted AAA today, and they stated that they dropped this company years ago due to customer complaints.

Do not waste your time or money with this company!