IQ Derma Returned product in plenty of time, received verification, & they still took almost $100 more! Then closed on Fri, so NO help! Valencia California

I ordered iQ Derma Acne for my 19 year old daughter's severe acne. I ordered the trial size, and was supposed to have a 30 day trial. The product took a long time to get here, and then in order to return it to them in time to avoid being charged an additional $89.95 we had to return it after exactly 14 days, only half the trial time. It did NOT work as well as ProActiv, and was far more expensive, so we were not interested in keeping it.

However, that was just the beginning of my troubles. We sent it Priority Mail so there would be no question of them getting it in time to avoid the large charge. It should have arrived five days ahead of time, which it did. They sent an email verifying that they received the return. And one week later took out almost one hundred dollars from my checking account.

Now, we don't have a lot of money, so this left me with only $3.52 on a Thursday, and checks still scheduled to come in. I called immediately, but they were closed. I called them Friday morning, but they had a recording saying they were closing to update computers, and would not re-open until Monday. No regard or care for people or the fact that they can just carelessly take money that doesn't belong to them and wipe out someone's checking account. I wish I had read the reviews before I started all my troubles with this company.

Julie
Trimont, Minnesota
U.S.A.