Italo Jewelry Very Definition of Cheap and Poor Customer Service California

I ordered a "rose gold plated white sapphire" ring in late November and had to email them just to receive an order confirmation (first red flag).  Three weeks later emailed them three times over a week to see what the status was and within a few days the ring was shipped out and I received in late December.  Within two weeks, the rose gold plating rubbed off and a stone had fallen out.  When I contacted them about it early January, they asked me if I wanted to keep the BROKEN ring for $20 so I wouldn't have to send it back...  obviously I paid the shipping to send it back after they provided me the exchange address.   I received the replacement mid-January and by the end of January the stones and had fallen out of the replacement ring so contacted them again but they did not respond. 

It took several days and emails before they responded saying the return address has changed and if I accept a refund, they will send the correct address to me.  Of course I didn't want to continue paying for shipping to exchang rings every 2 weeks so I did not accept and they would not send me the address despite how many times I asked stating their refund period is only 30 days but it took nearly that much time just to receive the ring and FOREVER for them to respond and their 1-year warranty is only for exchanges. 

I filed a paypal claim and the won because of the return policy that they find loopholes to pass the time or convince you to exchange for a broken replacement.  I am appealing now with the email correspondence showing they refused to send the address and delayed the return period hoping for an overturn but will consider it a loss at this point and hope everyone interested in buying a ring from them to reconsider and run away!  I bought a similar ring on Amazon for $10 and the CZ stone looks identical to their "sapphire" stone and none of the stones have fallen out a month later!